Residential Service Technician

The Overhead Door • Albuquerque, NM

19h • Onsite

About The Position

The Residential Service Technician diagnoses, repairs, and maintains residential garage doors and opener systems. The technician represents the company during customer visits and is responsible for delivering safe, efficient, high-quality service that meets or exceeds customer expectations. The role involves traveling to multiple residential job sites throughout the day, working indoors and outdoors in varying weather, and performing physical tasks including lifting, ladder work, overhead work, and using hand and power tools. Standard hours are Monday through Friday, with occasional evening, weekend, or emergency service calls based on customer needs. Required personal protective equipment must be worn as appropriate.

Requirements

• At least 1–2 years of garage door service experience.
• High school diploma or GED.
• Strong troubleshooting and mechanical skills.
• Excellent problem-solving and critical-thinking ability.
• Strong interpersonal and communication skills.
• Ability to work independently with minimal supervision.
• Knowledge of residential garage door systems, openers, and safety devices.
• Valid driver's license.
• Ability to work outdoors in varying weather conditions.
• Ability to lift up to 75 pounds and repeatedly stand, lift, reach, bend, climb, and kneel.
• Ability to work on ladders at varying heights.

Nice To Haves

• Experience in mechanical trades.

Responsibilities

• Diagnose and troubleshoot garage doors, openers, springs, cables, rollers, sensors, remotes, and control systems.
• Repair and maintain residential garage doors, openers, and associated hardware to ensure safe and reliable operation.
• Communicate professionally with homeowners about repair needs, product options, and service processes, and provide product recommendations when appropriate.
• Maintain accurate records of service and installation activities, including parts used, labor performed, and completion status.
• Use hand and power tools safely and efficiently, and keep the work area clean and organized.
• Maintain an appropriate, organized inventory of commonly used parts and tools in the company vehicle.
• Respond to emergency or on-call service requests on a rotating schedule, if applicable.
• Ensure work complies with company quality standards, manufacturer specifications, local building codes, and safety guidelines.
• Perform other job-related assignments or tasks as directed by a supervisor.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED