Plumbing Service Technician

SERVICE MINDS LLC•Lakeland, FL

14d•$85,000 - $120,000•Onsite

About The Position

Benjamin Franklin Plumbing is hiring an experienced Residential Service Plumber to independently handle residential service calls from start to finish. The role involves diagnosing and troubleshooting plumbing problems, completing quality repairs and replacements, and helping homeowners keep plumbing systems safe, reliable, and operating properly. This is a customer-facing service and sales role that combines technical plumbing work with clear communication, customer education, and recommendations tailored to homeowners’ needs. The plumber evaluates plumbing systems, explains findings, presents repair, replacement, and upgrade options, and helps customers make informed decisions without relying on high-pressure sales tactics. The position requires professional, accurate documentation and work that complies with applicable plumbing codes, safety requirements, and company standards. Benjamin Franklin Plumbing describes year-round full-time work, guaranteed weekly pay, uncapped performance-based commission, company-provided work tools and vehicle, training, and opportunities for career growth within Service Minds.

Requirements

At least 2 years of hands-on residential plumbing service experience.
Experience independently running residential plumbing service calls.
Strong plumbing diagnostic and troubleshooting skills.
Experience with residential plumbing repairs, maintenance, replacements, and installations.
Knowledge of residential plumbing systems, equipment, and industry best practices.
Experience working with water heaters, fixtures, water lines, drains, and other common residential plumbing systems.
Ability to identify plumbing concerns and determine appropriate solutions.
Excellent customer service skills and ability to build trust with homeowners.
Strong communication skills and ability to clearly explain plumbing issues, solutions, and recommendations.
Comfort with sales, presenting service options, and recommending repairs, replacements, and upgrades based on customer needs.
Ability to educate customers and provide options without high-pressure sales tactics.
Ability to meet performance goals and KPIs while maintaining a customer-first approach.
Strong problem-solving and decision-making skills.
Commitment to quality workmanship, professionalism, and integrity.
Ability to manage time and independently run daily service calls.
Ability to work effectively in a fast-paced, performance-driven environment.
Motivation to continuously learn, improve, and grow within the plumbing trade.
Valid driver’s license with a clean driving record.
Ability to successfully complete required background and drug screening.

Responsibilities

Independently run residential plumbing service calls from start to finish.
Diagnose and troubleshoot residential plumbing issues.
Perform plumbing repairs, maintenance, replacements, and installations.
Service and repair water heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, sewer lines, and other residential plumbing systems.
Identify plumbing concerns and recommend appropriate solutions.
Perform thorough evaluations of residential plumbing systems when appropriate.
Clearly explain findings and recommendations to homeowners.
Present repair, replacement, and upgrade options based on customer needs.
Educate homeowners so they can make informed decisions about their plumbing systems.
Recommend appropriate solutions without relying on high-pressure sales tactics.
Identify opportunities to improve the safety, reliability, efficiency, and performance of customers’ plumbing systems.
Build trust and long-term relationships with customers.
Complete work according to applicable plumbing codes, safety requirements, and company standards.
Document calls, findings, recommendations, photos, and completed work accurately in ServiceTitan.
Maintain clean, organized tools, equipment, vehicles, and work areas.
Protect customers’ homes and property while performing work.
Represent Benjamin Franklin Plumbing with professionalism, honesty, integrity, and pride.