Plumbing Service Technician
About The Position
Benjamin Franklin Plumbing-Service Minds is hiring an experienced Residential Service Plumber for a customer-facing residential service and sales role. The technician independently manages residential service calls, diagnoses plumbing issues, completes repairs and replacements, and communicates with homeowners throughout the process. The role combines technical expertise, customer service, and the ability to identify and recommend appropriate solutions without relying on high-pressure sales tactics. Technicians help homeowners keep plumbing systems safe, reliable, and operating properly. They evaluate systems as appropriate, explain findings, present options, and help customers make informed decisions. Work must comply with applicable plumbing codes, safety requirements, and company standards, and calls must be documented accurately in ServiceTitan. The company offers full-time, year-round work, guaranteed weekly pay, uncapped performance-based commission, and opportunities for continued training and career development. Future growth opportunities may include field leadership, training, operations, branch leadership, and other roles within Service Minds and its affiliated trades businesses.
Requirements
- At least 2 years of hands-on residential plumbing service experience.
- Experience independently running residential plumbing service calls.
- Strong plumbing diagnostic and troubleshooting skills.
- Experience with residential plumbing repairs, maintenance, replacements, and installations.
- Knowledge of residential plumbing systems, equipment, and industry best practices.
- Experience working with water heaters, fixtures, water lines, drains, and other common residential plumbing systems.
- Ability to identify plumbing concerns and determine appropriate solutions.
- Excellent customer service skills and ability to build trust with homeowners.
- Strong communication skills and ability to clearly explain plumbing issues, solutions, and recommendations.
- Comfort with sales, presenting service options, and recommending repairs, replacements, and upgrades based on customer needs.
- Ability to educate customers and provide options without relying on high-pressure sales tactics.
- Ability to meet performance goals and KPIs while maintaining a customer-first approach.
- Strong problem-solving and decision-making skills.
- Commitment to quality workmanship, professionalism, and integrity.
- Ability to manage time and independently run daily service calls.
- Ability to work effectively in a fast-paced, performance-driven environment.
- Motivation to continuously learn, improve, and grow within the plumbing trade.
- Valid driver's license with a clean driving record.
- Ability to successfully complete required background and drug screening.
Responsibilities
- Independently run residential plumbing service calls from start to finish.
- Diagnose and troubleshoot residential plumbing issues.
- Perform plumbing repairs, maintenance, replacements, and installations.
- Service and repair water heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, sewer lines, and other residential plumbing systems.
- Identify plumbing concerns and recommend appropriate solutions.
- Perform thorough evaluations of residential plumbing systems when appropriate.
- Clearly explain findings and recommendations to homeowners.
- Present repair, replacement, and upgrade options based on customer needs.
- Educate homeowners so they can make informed decisions about their plumbing systems.
- Recommend appropriate solutions comfortably and professionally without relying on high-pressure tactics.
- Identify opportunities to improve the safety, reliability, efficiency, and performance of customers' plumbing systems.
- Build trust and long-term relationships with customers.
- Complete work according to applicable plumbing codes, safety requirements, and company standards.
- Accurately document calls, findings, recommendations, photos, and completed work in ServiceTitan.
- Maintain clean, organized tools, equipment, vehicles, and work areas.
- Protect customers' homes and property while performing work.
- Represent Benjamin Franklin Plumbing with professionalism, honesty, integrity, and pride.
Benefits
- Guaranteed weekly pay
- Uncapped commission tied to performance
- 401(k) with employer match
- Company take-home vehicle
- Fuel card
- Company iPad
- Industry-leading technical training and ongoing education
- Customer service, communication, and sales development
- Professional development and leadership opportunities
- HMO, PPO, and HDHP medical plan options
- Health Savings Account (HSA) options
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability
- Paid Time Off (PTO)
- Paid holidays
- Flexible Spending Accounts (FSA)
- Employee Assistance Program (EAP)
- 24/7 telehealth services
- Champions Club all-expenses-paid vacation for top performers and a guest
- 30% employee discount on services
- Career opportunities across Benjamin Franklin Plumbing, Mister Sparky Electric, and One Hour Heating & Air Conditioning
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
