HVAC - Residential Service Manager
Vander Hyde Electric•Grand Rapids, MI
•$75,000 - $90,000•Onsite
About The Position
The Residential Service HVAC Manager oversees the daily operations of a residential HVAC service division. This role is responsible for managing technicians, ensuring high-quality service delivery, maintaining safety and compliance standards, and driving profitability through efficient scheduling, customer satisfaction, and team development. The ideal candidate combines strong technical expertise with leadership, communication, and business management skills.
Requirements
- 5+ years of experience in residential HVAC service, with at least 2 years in a leadership role
- Strong knowledge of HVAC systems, troubleshooting, and mechanical code requirements
- Proven leadership and team management skills
- Excellent communication and customer service abilities
- Experience with service management software and scheduling systems
- Valid driver’s license and insurable driving record
- Leadership and team development
- Problem-solving and decision-making
- Time management and organizational skills
- Financial awareness and budgeting
- Customer-focused mindset
- Adaptability in a fast-paced service environment
Responsibilities
- Lead, supervise, and mentor a team of residential HVAC service technicians and apprentices
- Plan, schedule, and dispatch service calls to maximize efficiency and customer satisfaction
- Ensure all work complies with state and local codes along with all company safety regulations
- Conduct regular performance evaluations, coaching, and training for team members
- Oversee troubleshooting, diagnostics, and resolution of complex HVAC issues
- Manage inventory, tools, and materials to ensure technicians are properly equipped
- Monitor job costs, labor hours, and departmental profitability
- Develop and implement strategies to improve service quality, productivity, and revenue
- Handle escalated customer concerns and ensure positive resolution
- Collaborate with sales teams to identify opportunities for service upgrades and maintenance agreements
- Maintain accurate records of service calls, inspections, and compliance documentation
Benefits
- FREE Health insurance option
- dental
- vision
- company-paid life insurance
- 401 K with company match
- Paid time off and holidays
- Ongoing training and advancement in a multi-trade environment
- Company-Provided vehicle
- phone
- uniforms for qualified roles
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
