Residential Sales Consultant

CertaPro Painters•Crown Point, IN

About The Position

CertaPro Painters of Northwest Indiana is hiring a Residential Sales Consultant to meet with homeowners, understand their painting needs, and develop clear, accurate proposals that lead to signed contracts. The consultant owns the customer relationship from the initial visit through project completion and works closely with office and operations teams to deliver the promised work and a high-quality customer experience. The role combines in-home consultations and consultative sales with proactive territory marketing, referral generation, and ongoing outreach to previous customers. The consultant is expected to maintain regular follow-up, document customer expectations, coordinate a smooth handoff to production, and follow up after completion to confirm satisfaction and encourage referrals or reviews. Daily CRM updates and participation in weekly performance reviews and coaching are also part of the role. Compensation includes a base salary and uncapped commissions, with KPI bonuses provided through an Annual Reward Planner. The stated compensation range is $60,000 to $90,000 per year.

Requirements

Proven customer-facing sales experience.
Strong consultative selling skills, including discovery, recommending solutions, handling objections, and disciplined follow-up.
Ability to draft accurate contracts and communicate clearly in writing, including proposals, recap emails, and CRM notes.
Strong organization and time-management skills, with the ability to manage multiple opportunities.
Comfort using CRM or other software daily to track pipeline and follow-up.
Willingness to carry out proactive local marketing activities and generate referrals.
Team-first mindset and ability to coordinate effectively with office and operations or production partners.
Coachability, a growth mindset, and commitment to continuous improvement.

Nice To Haves

Experience in in-home, B2C, consultative, or relationship-based sales.

Responsibilities

Confirm project details before appointments and conduct in-home consultations to inspect projects, ask questions, and recommend suitable solutions.
Prepare accurate, professional proposals that document scope, expectations, and next steps.
Gather information needed to develop solutions-based proposals and present proposals to customers, asking for the order.
Follow up with customers by phone, email, or text until they approve or decline proposals.
Ensure proposals are signed and assist with collecting deposits and color selections when needed.
Document customer expectations and communicate key details to the production team for a smooth project handoff.
Generate leads and close opportunities through proactive territory marketing activities.
Ask for referrals, thank referrers, and maintain relationships that encourage repeat referrals.
Contact past customers weekly by phone, text, and email to generate repeat work, touch-ups, and referrals; re-engage previous customer groups and use seasonal promotions.
Conduct neighborhood outreach around estimates and active jobs, identify high-opportunity neighborhoods, and track outreach results.
Represent the company at home shows, community events, and networking events, and build relationships with local connectors and partner businesses.
Communicate professionally and responsively with customers from first contact through project completion.
Follow up after project completion to confirm satisfaction and request referrals or reviews.
Maintain accurate daily CRM or sales-system updates, including lead status, notes, proposal details, and follow-up.
Participate in weekly performance reviews and coaching with pipeline updates and follow-up actions prepared.