Residential Programs Application Specialist

Capital Area Community Services•Lansing, MI

3d•Onsite

About The Position

Under the direction of the Residential Programs Director, the Residential Programs Application Specialist provides family support services to clients seeking assistance through the agency’s residential programs, with the goal of promoting client and family independence. The role focuses on directly assisting eligible clients who apply for the Weatherization Assistance Program and, when needed, available home repair programs. It requires establishing and maintaining positive working relationships with landlords, clients, and other family support persons. The position qualifies clients for program participation, completes applications, collects supporting documentation, helps clients address housing and energy needs, and connects clients with relevant education, community resources, and service providers. It also maintains current client files, supports project objectives, and contributes to special projects as part of the Residential Programs Delivery Team. This is a full-time position for 40 hours per week, 52 weeks per year. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The worksite is 1301 Rensen, Lansing, Michigan. Employment is contingent upon successful completion of a background investigation, and pre-employment drug screening, including marijuana screening, is required. The employer is an equal opportunity employer and a drug-free workplace.

Requirements

Specialized training, such as coursework in human or social services at a specialized, vocational, trade, or business school.
At least three years of experience delivering direct and information/referral services to the low-income community.
Sensitivity to others’ needs and the ability to encourage and guide people pursuing independence.
Ability to use tact, patience, and good judgment with clients, including remaining calm and helping de-escalate tense or emotional situations.
Ability to handle sensitive client information discreetly and maintain strict confidentiality.
Good oral and written communication skills.
Ability to work effectively with a diverse population.
Advanced computer skills.
Successful completion of a background investigation and required pre-employment drug screening, including marijuana screening.

Responsibilities

Qualify clients for participation in the Weatherization Program and, when needed, available home repair programs.
Complete program applications and collect related documentation, including proof of income, proof of homeownership, and signed landlord agreements.
Assist clients with housing and energy needs.
Help clients select client education to complement Weatherization and home repair services.
Maintain up-to-date client files, including assessments, direct and referral services, follow-up, and other client contact.
Work cooperatively with staff and clients to meet project objectives.
Provide clients with community resource information and explain how to access services.
Connect clients with service providers and other resources intended to meet client needs and improve quality of life.
Serve as a role model to guide others along the self-sufficiency continuum.
Work cooperatively with the Residential Programs Delivery Team on special projects upon request.