Residential Specialist - Domestic Violence Programs

Urban Resource Institute (URI)•New York, NY

About The Position

The Residential Specialist supports residents in domestic violence programs by conducting hotline interviews, welcoming and orienting new residents, completing admissions paperwork, and providing childcare and engagement. The role includes supporting residents with activities, services, and referrals; conducting support groups; and maintaining resident progress notes and program logs. The specialist also provides administrative and facility support, including office coverage, distributing supplies, conducting room checks and safety rounds, assisting with security coverage, logging visitors and unusual incidents, and performing light housekeeping or maintenance. The position requires independent facility coverage and appropriate responses to crisis situations according to agency procedures. The specialist participates in supervision, staff meetings, and training, and works with assigned case managers and the Shift Supervisor.

Requirements

Bachelor's degree with internships in Human Services; or an associate degree with 2–4 years of Human Services experience; or a high school diploma or GED with 4–5 years of experience.
Experience in, or potential for, delivering a variety of human services to adults and children, preferably in a residential setting.
Sensitivity to and experience with and/or knowledge of domestic violence affecting disenfranchised communities, including LGBTQ+ and HIV-affected individuals, older adults, and people with mental health issues.
Computer literacy and knowledge of Microsoft Office applications.
Excellent written and verbal communication skills.
Customer service skills.
Ability to be flexible with schedule as needed.
Knowledge of and sensitivity to domestic violence issues.

Nice To Haves

Bilingual ability.

Responsibilities

Respond to and conduct hotline interviews and present them to Administration for approval.
Welcome new residents compassionately, complete admissions paperwork, and provide initial program orientation.
Conduct recreational activities, accompany residents on assigned field trips, assist with on-site events, and provide childcare while engaging with residents.
Escort residents to outside services and activities, including clinics, income maintenance centers, and housing referrals.
Provide office coverage, telephone support, and clerical assistance.
Distribute donations and supplies to residents.
Conduct room checks and perform light maintenance and housekeeping.
Assist with security coverage, conduct building rounds, and distribute room keys to residents.
Maintain visitor logs and record unusual incidents according to established procedures.
Independently provide facility coverage and take appropriate action in crisis situations according to agency procedures, including making necessary phone calls.
Provide shift summaries and meet with the Shift Supervisor for individual and group supervision.
Participate in monthly staff meetings and training seminars.
Conduct support groups and scheduled rounds to promote safety and therapeutic availability.
Read and update resident and staff log books daily.
Monitor daily room availability and conduct necessary outreach.
Meet regularly with assigned case managers to assist with assigned tasks.
Maintain progress notes documenting assistance provided to each resident.
Perform other duties as assigned by the Shift Supervisor.