Residential Specialist - Domestic Violence Programs

URI Careers•New York, NY

About The Position

The Residential Specialist supports residents in a domestic violence program by providing admissions assistance, orientation, childcare, activities, referrals, and ongoing support. The role also helps maintain a safe and well-run facility through security coverage, resident and visitor logs, room checks, housekeeping, and crisis response. The Residential Specialist works with Shift Supervisors and case managers, documents services provided, participates in supervision and training, and performs other duties as assigned. The position requires education and experience through one of these paths: a bachelor’s degree with internships in Human Services; an associate degree with 2–4 years of Human Services experience; or a high school diploma or GED with 4–5 years of experience. Candidates should be able to provide human services to adults and children, preferably in a residential setting, and demonstrate sensitivity to domestic violence and the needs of disenfranchised communities. Bilingual ability is a plus.

Requirements

Bachelor’s degree with internships in Human Services, or an associate degree with 2–4 years of Human Services experience, or a high school diploma or GED with 4–5 years of experience.
Experience in, or potential for, delivering a variety of human services to adults and children, preferably in a residential setting.
Sensitivity to and experience with or knowledge of domestic violence within and against disenfranchised communities, including LGBTQ+ and HIV-affected individuals, older adults, and individuals with mental health issues.
Computer literacy and knowledge of Microsoft Office applications.
Excellent written and verbal communication skills.
Customer service skills.
Ability to be flexible with schedule as needed.
Knowledge of and sensitivity to domestic violence issues.

Nice To Haves

Bilingual ability.

Responsibilities

Respond to hotline inquiries, conduct interviews, and present cases to Administration for approval.
Welcome new residents, complete admissions paperwork, and provide initial program orientation.
Conduct recreational activities, accompany residents on assigned field trips, and assist with special on-site events.
Provide childcare and actively engage with residents.
Escort residents to off-site services and activities, including clinics, income maintenance centers, and housing referrals.
Provide office coverage and administrative support, including telephone and clerical work.
Distribute donations and supplies to residents.
Conduct room checks and perform light maintenance and housekeeping.
Assist with security coverage, conduct building rounds, and distribute room keys.
Maintain visitor entry and exit logs and document unusual incidents according to procedures.
Independently cover the facility, take appropriate action in crisis situations according to agency procedures, and make necessary phone calls.
Provide shift summaries.
Meet with the Shift Supervisor for individual and group supervision.
Participate in monthly staff meetings and training seminars.
Conduct support groups and scheduled rounds to ensure safety and therapeutic availability.
Read and update resident and staff logbooks daily.
Monitor daily room availability and conduct necessary outreach.
Meet regularly with assigned case managers to assist with assigned tasks.
Maintain progress notes documenting assistance provided to each resident.
Perform other duties as assigned by the Shift Supervisor.