Residential Program Manager - Rockford, MI - Full Time with On Call Expectation
Hope Network•Rockford, MI
•Onsite
About The Position
The Residential Program Manager provides leadership and oversight for one or more Hope Network residential homes, ensuring high-quality, person-centered services for individuals served. This role is responsible for hiring, training, coaching, and mentoring direct care staff; maintaining compliance with licensing, accreditation, and funding requirements; and creating a safe, supportive home environment that promotes independence, dignity, and individual success.
Requirements
- High School Diploma or GED
- Three years of related experience if no Associate's Degree
- Valid Michigan driver's license
- Ability to work independently with flexible hours, including occasional evenings, weekends, and holidays
- Ability to participate in an on-call rotation for staffing and program emergencies
- Ability to lift up to 50 lbs.
- Ability to pass required background checks
- Ability to obtain CPR/First Aid certification
- Strong leadership and team development skills
- Compassionate, person-centered approach to service delivery
- Excellent communication and problem-solving abilities
- Organized and able to manage multiple priorities
- Commitment to quality care, compliance, and continuous improvement
- Ability to build trusting relationships with staff and individuals served
Nice To Haves
- Associate's Degree in a Human Services-related field
- Previous leadership experience in residential, healthcare, or human services settings
Responsibilities
- Oversee the daily operations of one or more residential homes
- Hire, train, coach, and mentor direct care staff
- Ensure compliance with licensing, accreditation, and funding requirements
- Promote a positive home environment that supports independence and personal growth
- Build strong relationships with individuals served, families, and community partners
- Oversee medication administration, health monitoring, and quality care practices
- Support personal care and activities of daily living as needed
- Manage staffing, scheduling, and after-hours program needs
- On Call Rotation
Benefits
- Competitive pay
- Medical, dental & vision insurance (may vary based on job status)
- Virtual Concierge Medical Services
- 403(b) retirement with company match (up to 3%)
- Generous Paid Time Off (PTO)
- Paid training + career growth opportunities
- Tuition reimbursement and scholarship opportunities
- Employee Assistance Program (mental health + support)
- Company-paid life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
