Residential Program Manager | Holt and Loretta | Full Time 1st Shift with on call

Hope Network•Holt, MI

About The Position

Responsible for the overall management of two specialized residential programs, including staff leadership, quality service delivery, regulatory compliance, budget oversight, and person-centered care. Ensures individuals served receive support aligned with their goals while meeting organizational, licensing, accreditation, and funding requirements. Promotes recovery-focused, culturally competent practices and drives performance outcomes related to quality, services, and fiscal responsibility. The role includes leading and developing staff, coordinating individualized services, maintaining effective relationships with families and external stakeholders, overseeing program operations and finances, and supporting quality assurance and regulatory compliance. The position is full time, first shift, with on-call responsibilities and occasional evening, weekend, and holiday work as needed.

Requirements

Bachelor's degree in Human Services, Social Work, Psychology, Healthcare Administration, or a related field, or an equivalent combination of education and experience.
Minimum four years of relevant professional experience, preferably including leadership responsibilities.
Demonstrated ability to recruit, train, coach, and supervise diverse teams.
Strong verbal and written communication skills.
Ability to manage budgets, staffing, scheduling, and operational responsibilities.
Ability to learn and utilize technology systems required for program oversight and documentation.
Valid driver's license with an acceptable driving record in accordance with Hope Network policy.
Flexibility to work occasional evenings, weekends, holidays, and on-call responsibilities as needed.
Commitment to supporting Hope Network's mission, vision, and values.
Strong leadership, coaching, and team development skills.
Excellent communication and relationship-building abilities.
Ability to manage multiple priorities while maintaining quality and compliance standards.
Strong critical thinking, problem-solving, and decision-making skills.
Experience fostering a positive and engaged team culture.
Commitment to safety, customer service, and continuous improvement.
Ability to work independently while collaborating effectively across teams.
Strong organizational and time-management skills.
Passion for helping individuals achieve their goals and participate fully in their communities.

Nice To Haves

Previous supervisory experience in residential services.
Experience working in behavioral health, mental health, rehabilitation, or human services settings.
Experience managing residential programs and regulatory compliance requirements.
Prior experience with accreditation or licensing standards.

Responsibilities

Provide leadership and oversight for multiple residential programs while ensuring compliance with Hope Network policies, licensing requirements, accreditation standards, and funding source expectations.
Recruit, interview, onboard, train, coach, and develop team members to support quality service delivery.
Conduct performance reviews, provide ongoing feedback, and address performance concerns when necessary.
Serve as an on-call leader and respond to emergencies, staffing concerns, and program needs as required.
Support teams in implementing individualized service plans and delivering person-centered care.
Attend and advocate for individuals served during planning meetings and other key service discussions.
Review incident reports, implement corrective actions, and provide training to prevent recurrence.
Lead regular staff meetings and maintain effective communication throughout the program.
Ensure staffing levels meet program needs and create schedules that support quality care and efficient operations.
Monitor payroll, timesheets, staffing hours, and overtime utilization.
Maintain working relationships with families, guardians, funding sources, licensing agencies, and community partners.
Oversee program budgets, spending, and monthly financial reports to ensure fiscal responsibility.
Ensure timely completion of documentation, audits, reporting requirements, and regulatory submissions.
Promote community inclusion opportunities that support meaningful engagement and independence.
Oversee facility, vehicle, and property maintenance to ensure a safe and welcoming environment.
Support quality assurance activities, audits, inspections, and compliance initiatives.
Serve as a liaison between Hope Network and external stakeholders.
Perform other duties as assigned.