Residential Program Manager - Developmental Services (Female Only)

Advocates•Framingham, MA

2d•$48,880 - $50,960

About The Position

Advocates is hiring a Developmental Services Program Manager to lead the day-to-day operations of a residential program. The manager will help create a home where the people supported can build independence, pursue their goals, and participate in their communities. This hands-on leadership role includes developing and supporting staff, overseeing staffing and program operations, and ensuring high-quality, person-centered support. The manager will work with families, community partners, and other professionals to help individuals access resources, build connections, and achieve their goals. The position is scheduled Monday through Friday, 9 a.m. to 5 p.m., with some flexibility. Starting salary is $48,880–$50,960. The minimum education requirement is a high school diploma or GED. A bachelor's degree or at least two years of program experience, including staff supervision, is required.

Requirements

High school diploma or GED.
Bachelor's degree or at least two years of program experience, including staff supervision such as hiring, evaluation, and development.
Strong communication, organizational, and decision-making skills.
Basic computer proficiency.
High energy, strong interpersonal skills, and the ability to work collaboratively.
Valid driver's license, reliable vehicle, and willingness to transport individuals.

Nice To Haves

Commitment to and experience working with diverse populations is strongly preferred.

Responsibilities

Provide leadership, supervision, and support to staff and ensure program success.
Oversee administrative operations in collaboration with the Program Director.
Develop and manage staff schedules to ensure appropriate coverage.
Monitor and interpret program budgets.
Lead staff meetings and supervise, coach, and evaluate team members.
Support individuals in accessing services and entitlements, such as housing and benefits.
Maintain strong relationships with external partners and agencies.
Conduct audits and program reviews as needed.
Ensure compliance with financial, medication, and case record standards.
Complete required reports, including payroll, petty cash, and census reports.
Oversee staff training and professional development.
Maintain required certifications, including CPR/First Aid, MAP, SOLVE, and HR/DPPC.
Facilitate meaningful, community-based opportunities for individuals.
Travel between program sites, meetings, and trainings as needed.
Provide physical intervention in crisis situations when required.