Residential Program Manager - Developmental Services

Advocates•Framingham, MA

About The Position

The Residential Program Manager leads the day-to-day operations of a developmental services residential program, creating a home where the people supported can build independence, pursue their goals, and participate in their communities. This hands-on leadership role oversees program operations and staffing, develops team members, and ensures individuals receive high-quality, person-centered support. The manager works with families, community partners, and other professionals to connect individuals with resources, build meaningful relationships, and achieve their goals. The position is with Advocates, a nonprofit, mission-driven organization providing comprehensive services to people facing developmental, mental health, or other life challenges. Advocates takes a person-centered approach and is committed to respect, compassion, inclusion, and a supportive workplace culture. The schedule is Monday through Friday, 10 a.m. to 6 p.m. The starting salary is $50,960. The position requires travel between program sites, meetings, and trainings as needed, and may require physical intervention in crisis situations.

Requirements

High school diploma or GED required.
Bachelor’s degree or at least 2 years of program experience, including staff supervision such as hiring, evaluation, and development.
Strong communication, organizational, and decision-making skills.
Basic computer proficiency.
High energy, strong interpersonal skills, and ability to work collaboratively.
Valid driver’s license, reliable vehicle, and willingness to transport individuals.

Nice To Haves

Commitment to and experience working with diverse populations strongly preferred.

Responsibilities

Provide leadership, supervision, and support to staff and ensure program success.
Oversee administrative operations in collaboration with the Program Director.
Develop and manage staff schedules to ensure appropriate coverage.
Monitor and interpret program budgets.
Lead staff meetings and supervise, coach, and evaluate team members.
Support individuals in accessing services and entitlements, such as housing and benefits.
Maintain strong relationships with external partners and agencies.
Conduct audits and program reviews as needed.
Ensure compliance with financial, medication, and case record standards.
Complete required reports, including payroll, petty cash, and census reports.
Oversee staff training and professional development.
Maintain required certifications, including CPR/First Aid, MAP, SOLVE, and HR/DPPC.
Facilitate meaningful, community-based opportunities for individuals.
Travel between program sites, meetings, and trainings as needed.
Provide physical intervention in crisis situations when required.