Residential Program Manager - Developmental Services

Advocates • Framingham, MA

3d

About The Position

The Residential Program Manager leads the day-to-day operations of a developmental services residential program, creating a home where individuals can build independence, pursue their goals, and participate in their communities. The role involves leading and developing staff, managing schedules and program operations, and ensuring high-quality, person-centered support. The manager works with families, community partners, agencies, and other professionals to help individuals access resources, build connections, and achieve their goals. This hands-on leadership position includes staff development, problem-solving, and creating meaningful community opportunities.

Requirements

• High school diploma or GED required.
• Bachelor’s degree or at least 2 years of program experience, including staff supervision involving hiring, evaluation, and development.
• Strong communication, organizational, and decision-making skills.
• Basic computer proficiency.
• High energy, strong interpersonal skills, and ability to work collaboratively.
• Valid driver’s license, reliable vehicle, and willingness to transport individuals.

Nice To Haves

• Commitment to and experience working with diverse populations strongly preferred.

Responsibilities

• Provide leadership, supervision, and support to staff and ensure program success.
• Oversee administrative operations in collaboration with the Program Director.
• Develop and manage staff schedules to ensure appropriate coverage.
• Monitor and interpret program budgets.
• Lead staff meetings and supervise, coach, and evaluate team members.
• Support individuals in accessing services and entitlements, such as housing and benefits.
• Maintain strong relationships with external partners and agencies.
• Conduct audits and program reviews as needed.
• Ensure compliance with financial, medication, and case record standards.
• Complete required reports, including payroll, petty cash, and census reports.
• Oversee staff training and professional development.
• Maintain required certifications, including CPR/First Aid, MAP, SOLVE, and HR/DPPC.
• Facilitate meaningful, community-based opportunities for individuals.
• Travel between program sites, meetings, and trainings as needed.
• Provide physical intervention in crisis situations when required.
• Transport individuals as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED