Developmental Services Assistant Regional Residential Manager

DDS North Region•East Hartford, CT

2d•Onsite

About The Position

The Developmental Services Assistant Regional Residential Manager assists a higher-grade manager in implementing and managing programs for individuals with intellectual disabilities in agency community residential services and campus residential settings, or in developing and managing contracts for private community supports. The role directs and coordinates operations for community living arrangements, overseeing program administration, staff recruitment, training, scheduling, and performance evaluation. It assists the Director of Residential Programs with policy development, strategic planning, and program goals. The position ensures compliance with federal and state regulations, accreditation standards, environmental safety requirements, and organizational policies, while promoting high-quality, person-centered services and protecting the quality of life of individuals receiving services. It requires on-call availability and leadership during emergencies and critical incidents to support staff and ensure continuity of operations and the health, safety, and well-being of individuals. There are two full-time vacancies in the North Region, Public Programs: one in East Hartford and one in Windham (Willimantic), Connecticut. Both are 80 hours per biweekly pay period, first shift, 8:00 a.m. to 4:30 p.m. The East Hartford schedule is Tuesday through Saturday, with Sunday and Monday off; the Windham schedule is Sunday through Thursday, with Friday and Saturday off. Travel is required, and flexibility is necessary to meet agency and program needs.

Requirements

Two years of experience in a supervisory capacity in a program for individuals with an intellectual disability.
Considerable knowledge of current trends and practices in integrated, supportive community-based services for individuals with intellectual disabilities.
Knowledge of state, private, and community human service programs, particularly services for individuals with intellectual disabilities or services that support their community participation.
Knowledge of and ability to apply management principles and practices.
Knowledge of relevant state and federal laws, statutes, and regulations.
Knowledge of interdisciplinary program planning and the human rights of individuals with intellectual disabilities.
Considerable interpersonal skills and oral and written communication skills.
May be required to obtain certification under Department of Developmental Services regulations to administer medication as certified unlicensed personnel.
May be required to travel.

Nice To Haves

Experience working with intellectual and developmental disability services.
Experience with person-centered support practices, rehabilitative and interdisciplinary service delivery, and integrated community-based programs.
Experience with management principles and managing unionized employees.
Experience applying federal and state laws, regulations, accreditation standards, and human rights protections for individuals with intellectual disabilities.
Experience with public, private, and community human service systems, including practices that support community inclusion and quality outcomes.
Strong leadership, supervisory, organizational, analytical, and problem-solving skills.
Effective interpersonal, oral, and written communication skills.
Experience administering complex program operations and ensuring regulatory compliance.
Experience leading multidisciplinary teams and developing staff.

Responsibilities

Assist in directing staff and operations of an agency program.
Coordinate, plan, and manage activities for community living arrangements, campus residential programs, or privately contracted supports.
Formulate program goals and objectives and assist in developing policies.
Schedule, assign, and review staff work; provide staff training.
Lead staff recruitment and hiring, including outreach, interviewing, and selection.
Monitor program compliance and environmental safety to protect individuals’ quality of life.
Assist in establishing and maintaining ICF/ID certification, including developing plans of correction.
May oversee the interdisciplinary team process and development of overall service plans for assigned individuals.
May assist a manager or director with developing private-sector contracts and monitoring service quality.
Ensure compliance with federal and state regulations, accreditation standards, and organizational policies.
Provide leadership during emergencies and critical incidents, support staff, and help ensure continuity of operations.
Perform related duties as required.