Residential Program Manager | Holt and Loretta | Full Time 1st Shift with on call

Hope Network Careers•Holt, MI

About The Position

The Residential Program Manager is responsible for the overall management of two specialized residential programs, including staff leadership, quality service delivery, regulatory compliance, and budget oversight. The role ensures that individuals served receive person-centered, recovery-focused, and culturally competent support aligned with their goals while the programs meet organizational, licensing, accreditation, and funding requirements. The manager drives quality, service, and fiscal outcomes and serves as an on-call leader, responding to emergencies, staffing concerns, and program needs as required. The position leads recruitment, onboarding, training, coaching, and performance management; oversees staffing, schedules, payroll, budgets, documentation, audits, and regulatory submissions; and maintains relationships with families, guardians, funding sources, agencies, and community partners. It also supports individualized service planning, community inclusion, quality assurance, and safe, welcoming facilities. The role requires a relevant bachelor’s degree or equivalent combination of education and experience, at least four years of relevant professional experience, and flexibility for occasional evenings, weekends, holidays, and on-call duties.

Requirements

Bachelor’s degree in Human Services, Social Work, Psychology, Healthcare Administration, or a related field, or an equivalent combination of education and experience.
Minimum four years of relevant professional experience, preferably including leadership responsibilities.
Demonstrated ability to recruit, train, coach, and supervise diverse teams.
Strong verbal and written communication skills.
Ability to manage budgets, staffing, scheduling, and operational responsibilities.
Ability to learn and use technology systems required for program oversight and documentation.
Valid driver’s license with an acceptable driving record in accordance with Hope Network policy.
Flexibility to work occasional evenings, weekends, holidays, and on-call responsibilities as needed.
Commitment to supporting Hope Network’s mission, vision, and values.
Strong leadership, coaching, and team-development skills.
Excellent communication and relationship-building abilities.
Ability to manage multiple priorities while maintaining quality and compliance standards.
Strong critical-thinking, problem-solving, and decision-making skills.
Ability to foster a positive and engaged team culture.
Commitment to safety, customer service, and continuous improvement.
Ability to work independently while collaborating effectively across teams.
Strong organizational and time-management skills.
Passion for helping individuals achieve their goals and participate fully in their communities.
Compassionate, proactive leadership committed to person-centered care.

Nice To Haves

Previous supervisory experience in residential services.
Experience in behavioral health, mental health, rehabilitation, or human services settings.
Experience managing residential programs and regulatory compliance requirements.
Prior experience with accreditation or licensing standards.

Responsibilities

Manage and provide oversight for two residential programs, ensuring compliance with Hope Network policies, licensing requirements, accreditation standards, and funding expectations.
Recruit, interview, onboard, train, coach, and develop team members.
Conduct performance reviews, provide ongoing feedback, and address performance concerns.
Serve as an on-call leader and respond to emergencies, staffing concerns, and program needs.
Support teams in implementing individualized service plans and providing person-centered care.
Attend and advocate for individuals served at planning meetings and other key service discussions.
Review incident reports, implement corrective actions, and provide training to prevent recurrence.
Lead regular staff meetings and maintain effective program communication.
Ensure staffing levels meet program needs and create schedules that support quality care and efficient operations.
Monitor payroll, timesheets, staffing hours, and overtime utilization.
Maintain relationships with families, guardians, funding sources, licensing agencies, and community partners.
Oversee program budgets, spending, and monthly financial reports.
Ensure timely documentation, audits, reporting, and regulatory submissions.
Promote community inclusion opportunities that support engagement and independence.
Oversee facility, vehicle, and property maintenance to maintain a safe and welcoming environment.
Support quality assurance activities, audits, inspections, and compliance initiatives.
Serve as a liaison between Hope Network and external stakeholders.
Perform other duties as assigned.