Residential Program Coordinator I+ - Logistics

A New Leaf, Inc. • Owasso, OK

109d • Onsite

About The Position

The Residential Program Coordinator I+-Logistics supports A New Leaf's residential model at The Villages of Owasso by coordinating client services, operations, staffing and transportation logistics, compliance, and communication among residents, staff, and leadership. The role provides responsive support for resident and operational needs, coordinates transportation and staffing coverage as assigned, and strengthens communication across residents, staff, and leadership.

The position oversees daily operations for an assigned residential caseload, supports implementation of client plans of care, and coordinates medical care and related client needs. It also supports staffing coverage and transportation, responds to emergencies and crisis calls, completes site visits and audits, maintains records, and reviews payroll and billing documentation. The coordinator may serve as backup to a Program Coordinator III and participates in an on-call rotation.

The work takes place across administrative offices, residential homes, and community settings. Evenings or weekends may be required depending on staffing coverage, issues, activities, and unannounced after-hours site visits.

Requirements

• Minimum age of 21 years.
• Bachelor’s degree in a related field and/or four years of any combination of college-level education and/or full-time equivalent experience serving people with disabilities.
• At least two years of supervisory experience.
• Ability to manage complex logistical planning and implementation.
• Leadership, organization, and planning skills.
• Ability to manage multiple priorities and programs.
• Knowledge of person-centered planning principles.
• Strong written and verbal communication.
• Professionalism, confidentiality, and attention to detail.
• Ability to sit at a computer and desk for prolonged periods, as well as stand and participate in outdoor and interactive activities for prolonged periods.
• Ability to bend, stoop, and lift a minimum of 30 pounds.

Responsibilities

• Collaborate with leadership to support staff meetings, communication, training, and policy updates.
• Lead regular one-on-one and team meetings; mentor staff; and support coaching, corrective action, evaluations, and annual performance reviews in coordination with the Program Manager.
• Collaborate with Human Resources to onboard staff supporting the assigned caseload.
• Oversee daily operations for the assigned residential caseload and ensure implementation of each client's plan of care in the home and community.
• Participate in individual planning, team meetings, and quarterly reporting while advocating for client rights, choices, and preferences.
• Maintain regular communication with clients, families, guardians, and team members and monitor progress toward outcomes.
• Coordinate medical care, including appointment scheduling, attendance, documentation, and follow-up; serve as primary or backup Health Care Coordinator.
• Support clients with benefits, insurance, trust, and related coordination to address daily living and financial support needs.
• Coordinate staffing coverage with leadership partners and manage transportation logistics at The Village.
• Provide direct operational support, including backup shift or transportation coverage, to maintain continuity of services.
• Respond to emergencies, complaints, and Remote Supports crisis calls and ensure appropriate follow-up.
• Complete required monthly site visits and audits to confirm safety, documentation, compliance, and adherence to agency and waiver standards.
• Ensure monthly emergency drills, water temperature checks, and corrective follow-up related to site visit findings are completed.
• May serve as backup to PCIII for units and staffing patterns, in-service tracking, workforce management duties, and billing tasks.
• Audit required documentation monthly and maintain current, accurate, audit-ready client and operational records.
• Participate in the on-call rotation, crisis response, required meetings, training, and assigned projects or task forces.
• Submit required personnel forms, approve mileage reports, and ensure direct reports follow medication, state, and agency requirements.
• Review and approve employee timecards, PTO, payroll, attendance, billing documentation, and EVV requirements in accordance with agency deadlines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level