Residential Program Aide - Day
About The Position
Hamilton Families is hiring a Residential Program Aide to join its Shelter Program team. Reporting directly to the Shelter Manager, this role helps provide a safe, healthful environment and welcoming atmosphere for program participants at a specific facility. The position supports families experiencing homelessness through facility supervision, participant interactions, reception, emergency response, and routine upkeep. It is a full-time, non-exempt, union-represented position on the day shift, Thursday through Monday, from 7:30 a.m. to 4:00 p.m., with Tuesday and Wednesday off. The role is located at 260 Golden Gate Avenue in San Francisco and pays $25.00 per hour.
Requirements
- Proven track record of providing support to participants, clients, and staff in the described areas.
- Excellent communication skills.
- Ability to work and collaborate with a diverse group of people on projects and decisions for participants’ benefit.
- Highly organized, self-motivated, and able to work independently to meet goals.
- Demonstrated ability to exercise appropriate judgment and uphold policies and procedures.
- Ability to respond appropriately to emergencies or critical situations.
- Ability to use Microsoft Office Suite and other software.
Nice To Haves
- Background in a nonprofit organization or passion for working with individuals experiencing homelessness.
- Background working with nonprofit organizations, social services organizations, or community-based programs.
- Bilingual abilities, especially Spanish.
Responsibilities
- Maintain shift coverage and supervision, contributing to a safe and orderly atmosphere for participants.
- Model and facilitate appropriate behavior in accordance with the applicable City’s Grievance Policy.
- Limit facility access to participants, staff, and authorized visitors and service providers to help ensure the safety of participants and staff.
- Respond appropriately to emergencies, including contacting appropriate staff and interacting with police, fire, and medical personnel as needed.
- Interact with participants to share information, provide supplies, conduct intakes, and facilitate interventions as necessary.
- Maintain professional boundaries and participant confidentiality, and respond to participant requests in a professional and courteous manner.
- Perform front desk and reception duties, relay timely and accurate messages, and provide information about available services upon request.
- Conduct regular rounds of the facility, including participant living quarters, bathrooms, community rooms, and the exterior.
- Perform daily cleaning and kitchen duties as needed, including preparing units for incoming families, maintaining kitchen, dining, and community areas, routine facility upkeep, and preparing or serving participant meals.
- Promote a cooperative, harmonious, and team-oriented workplace, and uphold an atmosphere of dignity and respect in line with Hamilton Families’ philosophy and policies.
- Provide varying shift coverage as needed.
- Perform other duties as requested.
Benefits
- Medical, dental, and vision coverage.
- Employer-matched 403(b) retirement plan.
- Wellness and commuter benefit programs.
- Paid time off and holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
