Residential Program Aide - Day

Hamilton Families•San Francisco, CA

4d•Onsite

About The Position

The Residential Program Aide provides a safe, healthful, and welcoming environment for program participants at a Hamilton Families facility. The role is part of the Shelter Program team and reports directly to the Shelter Manager. The aide supports participants, helps maintain an orderly facility, responds to emergencies, and performs reception, facility-rounds, cleaning, kitchen, and meal-related duties. The position is full-time, non-exempt, and union-represented, with a day schedule of Thursday through Monday, 7:30 a.m. to 4:00 p.m.; Tuesday and Wednesday are off. The position is located at 260 Golden Gate Ave, San Francisco. Compensation is $25.00 per hour.

Requirements

Proven track record of providing support to participants, clients, and staff in the areas described.
Excellent communication skills.
Ability to work and collaborate with a diverse group of people and make decisions for participants’ benefit.
Highly organized, self-motivated, and able to work independently to meet goals.
Demonstrated ability to exercise appropriate judgment and uphold policies and procedures.
Ability to respond appropriately to emergencies or critical situations.
Ability to use Microsoft Office Suite and other software.

Nice To Haves

Background in a nonprofit organization or passion for working with individuals experiencing homelessness.
Background working with nonprofit organizations, social services organizations, or community-based programs.
Bilingual abilities, especially Spanish.

Responsibilities

Maintain shift coverage and supervision, and contribute to a safe and orderly atmosphere for participants.
Model and facilitate appropriate behavior in accordance with the applicable City’s Grievance Policy.
Protect the safety of participants and staff by limiting facility access to participants, staff, and authorized visitors and service providers.
Respond appropriately to emergencies, including contacting appropriate staff and interacting with police, fire, and medical personnel as needed.
Interact with participants to share information, provide supplies, conduct intakes, and facilitate interventions as necessary.
Maintain appropriate professional boundaries and participant confidentiality, and respond to participant requests professionally and courteously.
Provide front desk and reception duties, relay timely and accurate messages, and provide information about available services upon request.
Conduct regular rounds of the facility, including participant living quarters, bathrooms, community rooms, and exterior areas.
Perform daily cleaning and kitchen duties, including preparing units for incoming families, maintaining kitchen, dining, and community areas, routine facility upkeep, and preparing or serving participant meals as needed.
Promote a cooperative, harmonious, and collaborative workplace and an atmosphere of dignity and respect consistent with Hamilton Families’ philosophy and policies.
Provide varying shift coverage as needed.
Perform other duties as requested.