Residential Operations & Customer Service Manager

Squeaky Clean Services • South Saint Paul, MN

2d • Onsite

About The Position

Squeaky Services is seeking a motivated, bilingual (English/Spanish) Residential Operations & Customer Service Manager to join their expanding team. This role begins as part-time with the potential to transition into a full-time position. The ideal candidate will possess strong customer service abilities, excellent communication skills, and the capacity to foster positive relationships with both clients and staff.

Requirements

• Bilingual in English and Spanish (required).
• Previous customer service experience (required).
• Strong communication and organizational skills.
• Comfortable handling customer and employee concerns.
• Basic computer skills and ability to learn scheduling and CRM systems.
• Valid driver's license and reliable transportation.
• Willingness to perform cleaning tasks when necessary.

Nice To Haves

• Leadership or management experience preferred.

Responsibilities

• Serve as the primary point of contact for residential cleaning clients.
• Answer client calls, emails, and address customer concerns professionally.
• Conduct customer follow-ups after cleanings.
• Process customer payments and ensure accounts are up to date.
• Request and manage customer reviews and feedback.
• Schedule and coordinate residential cleaning appointments.
• Support employee engagement and communication.
• Assist with employee coaching, training, and problem-solving.
• Help cover cleaning shifts when employees call off or additional support is needed.
• Learn and understand all company cleaning procedures, chemicals, equipment, and supplies.
• Conduct quality control checks and ensure company standards are met.
• Perform follow-up calls and outreach to potential clients.
• Assist with lead generation and sending marketing emails to prospective customers.
• Create or coordinate a minimum of four social media posts per month highlighting residential services, customer success stories, cleaning tips, team highlights, and before-and-after results.
• Gather photos, videos, testimonials, and content from completed projects for marketing purposes.

Benefits

• Starting pay of $20/hour.
• Paid Time Off (PTO).
• Growth opportunities within a rapidly expanding company.
• Bonus opportunities tied to customer satisfaction, client retention, positive reviews, lead generation, social media content creation, and residential sales growth.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed