Manager Residential Operations (Program Manager)

AbleLight•St. Peters, MO

About The Position

The Manager Residential Operations leads the team delivering person-centered care and services to people supported in residential settings, advancing AbleLight’s purpose of helping people with developmental disabilities achieve their full potential. The role combines staff leadership, program oversight, and person-centered service coordination across residential homes in the assigned area. The manager recruits, onboards, mentors, schedules, trains, and supports DSPs and Lead DSPs; builds engagement and accountability; and serves as a resource for staff, people supported, and families when local efforts do not resolve an issue. The role oversees admissions and required support-plan and Medicaid documentation, supports budgets and performance metrics, ensures compliance with organizational procedures and applicable regulations, and manages home facilities and vehicle maintenance. The position also monitors timely and objective documentation, maintains individual support plans in collaboration with people supported and their families and care partners, and is responsible for parent and guardian communication. The manager is expected to model collaboration, accountability, continuous improvement, and AbleLight’s values of mission-first service, teamwork, and Christian love. Flexibility in work hours and residential settings within the local community is required.

Requirements

High school diploma or GED required.
Four years of supervisory or case management experience; requirements may vary by state.
Two to three years of previous leadership experience.
Two to three years of IDD experience.
Ability to be flexible with work hours and residential settings in the local community.
Knowledge of serving others, giving and receiving feedback, and holding oneself and others accountable.
Skills in collaboration, listening, conflict resolution, and effective use of technology.
Ability to pursue continuous improvement of oneself and processes.

Nice To Haves

Bachelor’s degree preferred; equivalent four years of relevant IDD experience may also qualify, depending on state.

Responsibilities

Lead and develop residential teams, creating an environment where staff and individuals can thrive.
Partner with operational leaders, Human Resources, Quality, and Nursing to hire, welcome, onboard, and mentor colleagues.
Facilitate regular meetings and support required training to meet service, quality, and compliance expectations.
Develop schedules for program DSPs and Lead DSPs as needed.
Identify and remove barriers, improve results and engagement, and recognize staff contributions.
Identify staff training and development needs through Quarterly Connections and in-the-moment coaching.
Serve as a resource for DSPs, Lead DSPs, people supported, and parents or guardians when local efforts to resolve a topic have not succeeded.
Model positive leadership, develop individuals, empower teams, and promote collaboration.
Participate in admissions, including completion of Person Focused Worksheets, individual support plans, and other required procedures and documentation.
Complete required Medicaid redeterminations and renewal submissions.
Support program budgets, metrics, residential service growth, and balanced scorecard results through collaboration with colleagues and stakeholders.
Ensure AbleLight operating procedures and applicable state and local requirements are implemented consistently across homes in the area of accountability.
Manage facilities and property through regular home inspections and vehicle maintenance.
Complete required personal training and development and manage direct reports’ training compliance under applicable policies and requirements.
Recommend quality and process improvements for employees and people served.
Ensure timely, comprehensive, and objective documentation by reviewing entries in health information and human resource technology systems.
Track, monitor, and update Individual Support Plans in collaboration with people supported, parents or guardians, external representatives and providers, Nursing, Quality, and operational leadership.
Manage parent and guardian communication and documentation.
Deliver person-centered care and services to people supported.