Residential Program Manager

Aspire Living & Learning • North Haven, CT

3d • $55,000 - $60,000

About The Position

Aspire Living & Learning is seeking a motivated Program Manager to oversee the day-to-day operations of residential services for adults with developmental disabilities. The role ensures that supported individuals receive appropriate clinical and medical services and that services enable individuals to reach their fullest potential. The Program Manager mentors, develops, and supervises shift supervisors and direct care staff; maintains and monitors staffing schedules; supports clinical assessments and ISP assessments; and assumes on-call responsibilities as required.

The position supports individuals with daily living skills, behavioral and habilitative plans, and medical, psychiatric, and socio-emotional needs. It may involve instructing individuals in aspects of their IP and administering medication when required. The Program Manager provides training and consultation, follows budgetary guidelines, and works with the People Team on corrective action when necessary.

This leadership role builds effective teams through developmental supervision and internal and external partnerships. It oversees programmatic and operational management, regulatory compliance, record keeping, program and vehicle safety, fiscal matters, and administrative tasks. The position is located in North Haven.

Requirements

• Bachelor’s degree in Human Services or a related field, or an equivalent combination of education and experience.
• High school diploma or GED.
• Experience supporting individuals with disabilities and challenging behaviors.
• Excellent interpersonal, organizational, and communication skills.
• Empathy, enthusiasm, and dedication to helping others.
• Reliable transportation is required.
• In some locations, a valid U.S. driver’s license, vehicle, auto insurance, and at least three years of driving experience may be required; some positions may require use of a personal vehicle to transport supported individuals, depending on program needs.

Nice To Haves

• Previous supervisory experience.
• Basic computer skills.
• Experience using Therap.

Responsibilities

• Oversee the programmatic and operational management of services to help supported individuals reach their fullest potential.
• Mentor, develop, and supervise shift supervisors and direct care staff through ongoing developmental supervision.
• Coordinate services addressing supported individuals’ medical, psychiatric, and social-emotional needs.
• Assist with clinical assessments and oversee ISP assessments; provide support related to IP and ISP/IEP goals.
• Assist and instruct individuals with daily living skills, behavioral and habilitative plans, and community inclusion activities.
• Administer medication when required.
• Maintain and monitor staffing schedules and oversee administrative tasks, including employee performance appraisals.
• Ensure adherence to agency policies, DDS and funding agency requirements, state and federal regulations, and licensing and certification standards.
• Oversee required record keeping and program and vehicle safety.
• Provide fiscal oversight under the guidance of the Program Director, including management of cash on hand, PEX, and receipts.
• Build positive relationships with employees, peers, agencies, parents, guardians, and other stakeholders, ensuring timely, professional, clear, and concise communication.
• Promote a respectful and supportive environment that values individuals’ choices, dignity, rights, and community engagement.
• Coordinate with and support Quality Assurance/Quality Enhancement, nursing, clinical, and administrative departments.
• Ensure employees receive necessary regulatory training and guidance; conduct training and consultation as required or assigned.
• Participate in training sessions delegated by management to develop role-relevant skills and knowledge.
• Assume on-call responsibilities and accept reassignment as required.
• Work with the People Team to plan and implement corrective action when necessary.
• Perform additional responsibilities assigned by supervisors or team leaders.

Benefits

• Comprehensive health, dental, and vision insurance, with vision coverage included at no extra cost.
• Flexible Spending Account and Health Savings Account options.
• Lifestyle Spending Accounts through JOON for wellness, fitness, commuting, childcare, pet care, and more.
• 403(b) retirement plan with a 100% employer match on contributions up to 2% of salary.
• Paid sick, personal, and vacation days, plus holidays.
• Training, leadership and management courses, mentorship, and career advancement opportunities.
• Employer-paid life and disability insurance.
• Employee Assistance Program.
• Telehealth services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager