Manager Residential Operations (Program Manager)

Ablelight•St. Louis, MO

About The Position

The Manager Residential Operations leads the team delivering person-centered care and services to people supported in a residential setting. The role supports AbleLight’s purpose of helping people with developmental disabilities achieve their full potential. The manager leads staff hiring, onboarding, mentoring, training, scheduling, engagement, and performance development in partnership with operational leaders, Human Resources, Quality, and Nursing. The role also provides support to DSPs, Lead DSPs, people supported, and parents or guardians when local efforts have not resolved an issue. Program leadership responsibilities include supporting admissions and required individual documentation, completing Medicaid redeterminations and renewals, supporting program budgets and performance metrics, implementing operating procedures and applicable regulations, overseeing home facilities and vehicles, maintaining training compliance, and recommending quality and process improvements. The position ensures timely and objective documentation, monitors Individual Support Plans in collaboration with the people supported and their families, providers, and internal partners, and is responsible for parent and guardian communication and documentation. The manager is expected to deliver person-centered care and services and to work flexibly across hours and residential settings in the local community.

Requirements

High school diploma or GED.
Four years of supervisory or case management experience; requirements may vary by state.
Two to three years of previous leadership experience.
Two to three years of experience in intellectual and developmental disabilities (IDD).
Ability to be flexible with hours and residential settings in the local community.
Knowledge of serving others, giving and receiving feedback, and holding oneself and others accountable.
Skills in collaboration, listening, conflict resolution, and leveraging technology.
Ability to support quality and continuous improvement of oneself and processes.

Nice To Haves

Bachelor’s degree, or equivalent four years of relevant IDD experience; requirements may vary by state.

Responsibilities

Hire, welcome, onboard, and mentor team colleagues in partnership with operational leaders, Human Resources, Quality, and Nursing.
Facilitate regular meetings and support required staff training to meet support, quality, and compliance expectations.
Develop schedules for program DSPs and Lead DSPs as required.
Identify and remove barriers, achieve results, and promote high levels of staff engagement.
Recognize and appreciate staff efforts.
Identify staff training and development needs through Quarterly Connections and in-the-moment performance coaching.
Serve as a resource for DSPs, Lead DSPs, people supported, and parents or guardians when local home efforts have not resolved an issue.
Model positive leadership behaviors that develop individuals, empower teams, and promote collaboration.
Support admissions, including completion of Person Focused Worksheets, Individual Support Plans, and other required procedures and documentation.
Complete required Medicaid redeterminations and renewal submissions.
Support residential program budgets, metrics, growth, and balanced scorecard results through collaborative partnerships.
Ensure AbleLight operating procedures and applicable state and local regulations and expectations are implemented consistently.
Manage facilities and property through regular home inspections and vehicle maintenance.
Complete required individual training and development and manage direct reports’ training compliance.
Recommend quality and process improvements for employees and people served.
Ensure timely, comprehensive, and objective documentation, including review of entries in health information and human resource technology systems.
Track, monitor, and update Individual Support Plans in collaboration with people supported, parents and guardians, external representatives and providers, internal Nursing and Quality partners, and operational leadership.
Manage parent and guardian communication and documentation.
Deliver person-centered care and services.