Residential Manager - Department 366

Bridgewell • Lynn, MA

7d

About The Position

The Residential Manager ensures quality care and successful daily operations of a residential home for people served. The role maintains program, agency, and accreditation standards; coordinates staff hiring, training, scheduling, and supervision; manages the program budget; and monitors the medical, behavioral, and clinical needs of residents. The manager works with clinical and nursing teams, service providers, guardians, and families to coordinate care and maintain clear communication. The position also involves administrative, financial, safety, technology, transportation, documentation, and compliance responsibilities, along with direct-care or other program coverage as needed.

The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m., 40 hours per week, with flexibility to meet program needs. The role participates in a rotating on-call schedule, which may include handling staffing callouts and covering shifts when coverage cannot otherwise be arranged.

The position requires a bachelor's degree, preferably; alternatively, an associate's degree and at least two years of direct-care experience, or a high school diploma and three to five years of direct-care experience. At least one to two years of supervisory experience and working experience understanding the clinical needs of people served are required. A valid U.S. driver's license and one year of driving experience are also required.

Requirements

• Bachelor's degree preferred; alternatively, an associate's degree with at least two years of direct-care experience, or a high school diploma with three to five years of direct-care experience.
• At least one to two years of supervisory experience.
• Working experience understanding the clinical needs of people served.
• Valid U.S. driver's license and at least one year of driving experience.
• Ability to lead and supervise staff to performance standards.
• Conflict-resolution and problem-solving skills.
• Knowledge of DDS and CARF regulations.
• Knowledge of behavior management and human rights.
• Ability to work cohesively with interdisciplinary team members, including BCBAs and nursing staff.
• Ability to set priorities for self and team in alignment with departmental goals, delegate effectively, communicate expectations, and establish deadlines.
• Ability to coach and mentor team members to enhance their skills and performance.
• Strong written and verbal communication skills.
• Ability to encourage employee engagement and ensure an inclusive work environment.
• Strong computer skills, including data entry in data management systems, proficiency with Microsoft Office, and records management systems.
• Ability to obtain and maintain certifications in PPS, PABC Tier 1 and 2, medication administration, First Aid/CPR, and other training required by program needs and Bridgewell policies.
• Ability to drive a 12-passenger van and/or wheelchair van.
• Ability to meet the physical demands of residential care, including climbing stairs, assisting people with movement and personal care, lifting or moving as needed, and supporting physical, behavioral, and medical interventions.
• Must have acceptable CORI results according to Bridgewell policy.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Ensure program, agency, and accreditation standards for quality of care and documentation are met, including behavior and treatment plans, ISP documentation, and HCSIS.
• Ensure staffing needs are met according to defined ratios and attendance, including scheduling, hiring, and coordinating per-diem and agency relief staff.
• Supervise, support, coach, mentor, and recognize staff; conduct monthly individual supervisions and team meetings.
• Provide timely performance evaluations, uphold performance standards, and address performance concerns with program management and Human Resources as appropriate.
• Ensure employees maintain required certifications and complete Bridgewell and funding-source training requirements.
• Complete administrative duties related to finance, human resources, payroll, quality assurance, electronic health records, and medication administration procedures.
• Provide rotating on-call coverage, including addressing concerns, directing employees, managing callouts and per-diem scheduling, reporting, and potentially covering shifts.
• Collaborate with clinical and nursing teams and other service providers to meet residents' behavioral and medical needs and coordinate their care.
• Work with guardians and family members, communicate proactively, and ensure staff are trained in effective family engagement practices.
• Manage program expenses, monitor overtime, order supplies, and review the monthly budget.
• Support people served with financial needs, including managing funds and applying for benefits, health coverage, housing vouchers, and employment-related support.
• Provide direct care or assist with management needs in other programs when staffing or management coverage is needed.
• Coordinate or assist with community outings and family meetings; prepare required information and materials, maintain positive relationships, and raise neighborhood concerns to senior management.
• Manage program technology needs, employee time and attendance, and data and electronic health record systems; escalate system issues to IT or Payroll as appropriate.
• Ensure program vehicles are registered and maintained, employee van use follows protocols, and accidents are reported to Transportation promptly.
• Protect the confidentiality of personal health information and records in accordance with HIPAA and applicable state and federal requirements.
• Promote safe program operations through safety training, maintenance follow-up, required audits, and escalation of concerns.
• Support and promote diversity, equity, inclusion, and belonging for employees and people served, and demonstrate Bridgewell's values of dignity, respect, caring, integrity, safety, and wellness.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• Generous paid time off, including the employee's birthday off.
• Collaborative work environment that values new insight and personal contributions.
• Training and development opportunities across Bridgewell's programs.
• Additional compensation for on-call rotations.
• Professional development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager