Residential Manager FY 26-27 #22

Alternative Services Connecticut, Inc•Colchester, CT

2d•$50,000 - $52,000

About The Position

The Residential Manager manages all program services and operations for a residential program, including personnel, policies and procedures, program development, fiscal management, and consumer services. The role supervises residential personnel, oversees compliance with agency policies, DDS regulations, licensing requirements, contracts, and applicable laws, and works with program and clinical staff to meet residents’ habilitative needs and maintain a safe, respectful, person-centered environment. The manager may be required to work vacant shifts when coverage cannot be found and shares biweekly on-call coverage with the Assistant Residential Manager. The listed schedule is 7 a.m.–3 p.m. Monday and Tuesday through Friday, with Saturday and Sunday off; the schedule may vary according to the needs of the individuals and program. The Residential Manager reports directly to the Program Coordinator, or another person designated in place of the Program Coordinator. Performance evaluations are conducted by the Program Coordinator at three months, six months, and annually thereafter. The job description is a representative summary, and other job-related duties may be assigned.

Requirements

Bachelor’s degree and two years of management experience, plus at least two years of direct-care experience in developmental disabilities or dual diagnosis; education may be substituted with experience on a year-for-year basis.
Demonstrated administrative knowledge and skills in fiscal, personnel, managerial, and operational processes required to supervise specialized residential care facilities.
Ability to demonstrate effective leadership through excellent role modeling.
Valid driver’s license and ability to remain insurable by the agency’s insurance company throughout employment.
Ability to travel for work using an agency vehicle or personal vehicle.
Exemplary interpersonal skills for working with varied internal and external personnel.
Ability to obtain and maintain certifications in CPR, First Aid, PMT, and DDS State Medication Administration.
Ability to lift up to 75 pounds, transfer individuals, and physically intervene with individuals as required.

Responsibilities

Manage residential program services and operations, including personnel, policy and procedure, program development, fiscal management, and consumer services.
Work vacant shifts when coverage cannot be found and share biweekly on-call coverage with the Assistant Residential Manager.
Conduct staff performance appraisals; supervise residential personnel; and complete disciplinary actions or commendations as needed.
Hire in cooperation with the supervisor and Human Resources Administrator, conduct interviews, make recommendations, maintain personnel information, and prepare biweekly payroll.
Work with the supervisor and Behaviorist to ensure appropriate staffing levels; ensure staff are notified of and attend relevant training, and complete corrective actions.
Manage house and consumer finances in accordance with agency policy and DDS regulations.
Ensure timely, accurate implementation and documentation of emergency procedures, preventive maintenance, and vehicle maintenance and mileage; submit required documentation to the Program Coordinator monthly.
Chair monthly staff meetings, obtain staff input, and ensure minutes are accurately recorded and reviewed by the Program Coordinator.
Coordinate with the supervisor and support team to complete the home’s Plan of Correction on time.
Work with the Program Coordinator and clinical team to prepare the home for licensing and QSR inspections and ensure documentation is completed accurately and on time.
Encourage positive relationships among staff, outside agencies, and internal personnel.
Maintain a habilitative environment demonstrating active treatment and respect and dignity for consumers.
Report incidents according to policy and state regulations, ensure incident reports are completed correctly, and ensure necessary follow-up occurs.
Oversee implementation of programmatic matters through direct observation and serve on the interdisciplinary team, attending team meetings.
Ensure required reports and assessments for the IP and team review are present or completed accurately and on time.
Coordinate consumer-specific training with clinical personnel, ensure staff attendance, and complete corrective actions as needed.
Work cooperatively with clinical personnel to meet individuals’ habilitative needs.
Audit each consumer’s program book, case book, and medical book regularly to verify required information and follow-through.
Review and approve staff duties and consumer paperwork accurately and promptly.
Participate in developing and carrying out plans to meet consumer and home needs; advocate for consumers and model respectful, dignified treatment.
Distribute medications according to consumer medication schedules, DDS Medication Certification guidelines, and agency policies.
Help supervise and safely transport consumers to community activities, day programs, social events, medical appointments, and other destinations.
Know and follow emergency home procedures for fires, hurricanes, power outages, accidents, and other serious incidents affecting residents.
Maintain the safety, appearance, and cleanliness of the home; inspect internal and external areas and equipment for sanitation and safety; make minor repairs or alert a supervisor to potential major problems.
Maintain a professional attitude with coworkers, management, and outside agencies; know individuals’ locations and follow agency operational policies, licensing regulations, and DDS contracts.
Immediately alert appropriate personnel to problems or unusual occurrences and complete incident or workers’ compensation reports accurately and on time.
Implement and adhere to legal, program, and agency commitments to consumers; monitor program and staff compliance and ensure consumer programs are followed.
Help guardians, parents, and others understand and implement normalization and person-centered-planning principles in their interactions with consumers.
Immediately report violations of individuals’ rights to the Executive Director or designee and conduct investigations as directed.
Attend agency-provided professional development and in-service training, provide training to personnel as required, orient and train staff, and participate in staff meetings and trainings. May be required to become a certified instructor in areas such as CPR, First Aid, or PMT.
Maintain thorough working knowledge of agency policies and procedures and perform other duties assigned by the Program Coordinator or upper management.