Residential Manager FY 26-27 #25

Alternative Services Connecticut, Inc•Old Lyme, CT

7d•$50,000 - $52,000

About The Position

The Residential Manager manages all program services and operations for a specialized residential care facility, including personnel, policies and procedures, program development, fiscal management, and consumer services. The manager supervises residential personnel, oversees program implementation and compliance, and works with the Program Coordinator, supervisors, behaviorists, clinical personnel, and support teams to meet residents’ needs and maintain the home’s readiness for licensing and quality reviews. The role includes direct support for residents, including medication administration, transportation, advocacy, and maintaining a safe, respectful, habilitative environment. The manager is expected to work scheduled hours and have flexibility to work additional hours when needed to meet staffing requirements. The posted schedule is Friday and Monday through Thursday, 8 a.m.–4 p.m.; Saturday and Sunday are off. The schedule may vary with the needs of the individuals and program. The manager shares biweekly on-call coverage with the Assistant Residential Manager and may need to cover vacant shifts.

Requirements

Bachelor’s degree and two years of management experience, plus at least two years of direct care experience in developmental disabilities or dual diagnosis; education may be substituted with experience on a year-for-year basis.
Demonstrated administrative knowledge and skills in fiscal, personnel, managerial, and operational processes needed to supervise specialized residential care facilities.
Demonstrated effective leadership and excellent role modeling.
Valid driver’s license and eligibility to be insured by the agency’s insurance company throughout employment.
Ability to travel during the workday using an agency vehicle or personal vehicle.
Exemplary interpersonal skills for working with varied internal and external personnel.
Ability to obtain and maintain CPR, First Aid, PMT, and DDS State Medication Administration certifications.
Ability to lift up to 75 pounds, transfer individuals, and physically intervene with individuals as required.
Ability to hold medication administration certification and CPR/First Aid cards.
Ability to work scheduled hours and additional hours outside the schedule when needed to meet program staffing requirements.
Thorough working knowledge of agency policies and procedures.

Responsibilities

Manage program services and operations, including personnel, policy and procedure, program development, fiscal management, and consumer services.
Supervise residential personnel in accordance with agency policies, union contract, DDS regulations, and applicable laws; conduct performance appraisals and document disciplinary actions or commendations.
Participate in hiring, conduct interviews, make recommendations, maintain personnel information, and prepare biweekly payroll.
Coordinate staffing levels with the supervisor and Behaviorist; ensure staff are notified of and attend relevant training, and complete corrective actions.
Manage house and consumer finances in accordance with agency policies and DDS regulations.
Ensure timely and accurate documentation of emergency procedures, preventive maintenance, and vehicle maintenance and mileage; submit records to the Program Coordinator monthly.
Chair monthly staff meetings, ensure minutes are taken and reviewed, and participate in staff meetings and training.
Work with the supervisor and support team to complete the home’s Plan of Correction on time.
Work with the Program Coordinator and clinical team to prepare for licensing and QSR inspections and ensure documentation is completed accurately and on time.
Promote positive relationships among staff, outside agencies, and internal personnel.
Maintain a habilitative environment that demonstrates active treatment and respect for consumers’ dignity.
Report incidents in accordance with policy and state regulations; ensure reports are accurate and follow-up is completed.
Oversee program implementation through direct observation and participate as a member of the interdisciplinary team, attending meetings and ensuring required reports and assessments for individual plans and team reviews are completed.
Coordinate consumer-specific training with clinical personnel and ensure staff attendance and corrective actions as needed.
Work cooperatively with clinical personnel to meet individuals’ habilitative needs; participate in developing and carrying out plans for consumers and the home.
Audit each consumer’s program, case, and medical books; review and approve staff duties and consumer paperwork accurately and promptly.
Advocate for consumers and serve as an appropriate role model, treating individuals with respect and dignity.
Distribute medications according to consumer schedules, DDS medication certification guidelines, and agency policies.
Help supervise and safely transport consumers to community activities, day programs, social events, medical appointments, and other destinations.
Follow emergency procedures and maintain the safety, appearance, and cleanliness of the home; conduct sanitation and safety inspections, make minor repairs, and alert supervisors to potential major problems.
Know each individual’s location and follow agency policies and procedures, including medication administration, key control, individual plans, evacuation, emergency procedures, licensing regulations, and DDS contracts; monitor program and staff compliance.
Alert appropriate personnel immediately to problems or unusual occurrences and complete incident and workers’ compensation reports accurately and promptly.
Implement and adhere to legal, program, and agency commitments to consumers; ensure consumer programs are followed.
Help guardians, parents, and others understand and implement normalization and person-centered planning principles in their interactions with consumers.
Immediately report rights violations to the Executive Director or designee and conduct investigations as directed.
Attend professional development opportunities, provide staff training as required, orient and train staff, and potentially become a certified instructor in CPR, First Aid, PMT, or related areas.
Perform other duties assigned by the Program Coordinator or upper management.
Work vacant shifts when coverage cannot be found and share biweekly on-call coverage with the Assistant Residential Manager.
Be available to work additional hours outside the regular schedule when needed to meet program staffing requirements.