Residential Loan Processor I

Forcht Bank•Lexington, KY

About The Position

The Residential Loan Processor I is a professional-level lending support position responsible for independently coordinating residential mortgage loan processing from initial disclosure through closing and post-closing setup. The role reviews documentation for completeness, consistency, and compliance; coordinates with internal and external parties; prepares closing packages; maintains audit-ready loan files; and resolves or escalates processing exceptions within established authority. It operates with limited day-to-day supervision and develops specialized expertise in residential lending requirements and procedures. The “I” designation indicates entry into residential mortgage processing, not entry-level employment. The position requires a high school diploma or equivalent and at least three years of progressively responsible professional experience in banking, finance, lending operations, credit administration, loan documentation, or paralegal/legal support. Prior residential mortgage or loan-processing experience is not required. Relevant postsecondary education may count toward part of the experience requirement, but candidates must have prior professional experience in the specified fields. Travel between banking locations may be required. A flexible schedule, including occasional extended or weekend hours, may be needed to meet business and closing deadlines. Attendance at external activities may also be required to stay informed about industry developments, best practices, and regulatory changes.

Requirements

High school diploma or equivalent is required.
At least three years of progressively responsible professional experience in banking, finance, lending operations, credit administration, loan documentation, or a paralegal or legal-support role.
Ability to analyze financial statements, credit reports, tax returns, title information, appraisals, insurance documents, and other loan records for completeness, internal consistency, and potential exceptions.
Ability to learn and accurately apply federal and state banking laws and regulations relevant to disclosure, timing, privacy, flood, fair-lending, and record-retention responsibilities.
Strong professional writing and verbal communication skills, including explaining documentation requirements, summarizing issues, requesting corrective action, and communicating with customers, attorneys, vendors, and Bank personnel.
Ability to work independently within established authority, exercise sound judgment, prioritize time-sensitive work, and recognize risks requiring escalation.
Strong organizational and document-management skills to maintain accurate, complete, confidential, audit-ready files while managing multiple transactions and deadlines.
Strong attention to detail, analytical reasoning, and problem-solving skills to reconcile information, identify discrepancies, and pursue issues through resolution.
Demonstrated discretion in safeguarding sensitive documents, personally identifiable information, privileged or confidential communications, and Bank and customer information.
Proficiency with Microsoft Word and Microsoft Excel, and ability to become proficient in Bank information systems, document-imaging systems, loan-processing platforms, and internet-based research tools.
Ability to maintain composure and professionalism under deadline pressure, manage competing priorities, and provide timely, well-supported status updates and recommendations.
Ability to learn specialized residential lending requirements through structured training, apply feedback, collaborate across Bank departments, and remain accountable for assigned results.
Ability to identify and understand another person's speech, see details at close range, recognize when something is wrong or likely to go wrong, sit for long periods, and perform detailed work at close visual range using a computer screen for extended periods.
Manual dexterity for keyboard use, sorting paperwork, reaching, and grabbing objects; ability to stand, bend, and lift up to 10 pounds.
Ability to operate standard business equipment such as a fax, computer, printer, and copier.
Ability to travel to other locations as needed and communicate information clearly through spoken and written communication.
Ability to work a flexible schedule that may at times include late or weekend hours.
Must remain free from drugs and alcohol when reporting to work and while engaged in work-related activities.

Nice To Haves

Associate’s or bachelor’s degree in Business, Finance, Banking, Accounting, Paralegal Studies, Legal Studies, or a related field.
Experience with loan, title, real estate, compliance, closing, or similarly complex documentation.
Experience with document-management, workflow, case-management, or financial systems.
Relevant postsecondary education may be considered toward a portion of the experience requirement.

Responsibilities

Manage an assigned residential mortgage loan pipeline from application and initial disclosure through closing and post-closing setup, meeting milestones, documentation requirements, and regulatory deadlines.
Prepare, review, and deliver accurate early disclosures within regulatory deadlines and Bank requirements; identify inconsistencies and obtain appropriate review when needed.
Review applications, credit documentation, income and asset information, title evidence, appraisals, insurance, and related records for completeness, consistency, compliance, and conformity with approved terms.
Analyze deficiencies, conflicting information, and outstanding conditions; determine appropriate follow-up, document resolutions, and escalate material or non-routine matters.
Coordinate with loan officers, customers, attorneys, title companies, insurance agencies, appraisers, and other third parties to obtain information, resolve issues, and maintain closing schedules.
Order and monitor appraisals, title work, flood determinations, tax transcripts, verifications, and other third-party services; review results for apparent discrepancies and follow up.
Prepare and quality-check closing packages against approved credit terms, regulatory requirements, Bank policy, and closing instructions; resolve variances or refer exceptions for approval.
Maintain complete, accurate, organized, audit-ready electronic loan files, including notes and evidence of follow-up, and coordinate accurate boarding of closed loans to the core system.
Research and resolve trailing-document, critical-document, accounting, quality-control, and other processing exceptions; identify recurring issues and communicate process or control concerns to management.
Serve as a professional point of contact for Bank personnel regarding file status, documentation requirements, processing procedures, and closing readiness; refer specialized matters for guidance.
Manage competing priorities and transaction deadlines with limited day-to-day supervision; anticipate risks, communicate delays, maintain confidentiality, and remain accountable for timely, high-quality work.