Residential Leasing Administrator
About The Position
Join the onsite team to support property management operations and resident services. This role involves using your detailed understanding of the property, its amenities, and the surrounding areas to provide responsive, courteous, and thorough information to prospective tenants, current residents, and property staff. You will work in all aspects to promote a high quality of living for our community, guiding new residents through the initial leasing process and serving as the first point of contact for resident correspondence and communication with a high level of customer service. Your role will include assisting residents with package deliveries, move-in/out logistics, opening requests for service, and following up to ensure satisfaction. We are looking for someone with a strong work ethic, customer service skills, personal motivation to consistently improve, and a good foundation in organization, communication, and hospitable service.
Requirements
- High School Diploma required.
- Direct Multi-family Industry experience (1 year preferred) for a luxury community.
- Strong customer service and hospitality orientation.
- Strong administrative and organization skills; as well as a sense of responsibility.
- Thorough attention to detail and the ability to take ownership and see things through to completion.
- Familiarity with and a working knowledge of the Chicagoland area, including public transportation and social activities
- Strong computer proficiency and excellent communication - both over the phone and in written correspondence.
- Ability to handle multiple projects and deadlines.
- Able to prioritize tasks to meet goals and deadlines
- An excellent attitude and willingness to learn and resolve to provide positive, prompt, and friendly service.
Nice To Haves
- Associate's or Bachelor's degree preferred
- Experience in a luxury community
Responsibilities
- Point of contact/responsible party for administration of resident lease renewals, requests for transfers.
- Uphold quality standards by monitoring resident satisfaction surveys and online community reviews
- Assist as needed with purchase orders for the property
- Onsite point of contact for residents - provide timely, courteous, and thorough and accurate information in person, over the phone, and in written correspondence
- Accurately assess the root cause of each resident inquiry and resolve any issues that arise
- Greet all prospects, visitors, and residents as they enter or call the office
- Attend, support and assist with onsite resident activities; schedule flexibility for early evenings is required
- Stay in sync with the company’s and the community’s values, operating and safety policies and procedures and adhere to federal, state and local laws pertaining to the operation of the community and Fair Housing.
Benefits
- Employer Provided Medical Insurance Options
- Excellent culture that supports a work-life balance with time off for Summer Hours, Vacation, Personal, Sick Leave, and Paid Holidays
- Education Reimbursement Program
- Dollar for dollar matching 401k Savings Plan with immediate vesting
- Opportunity to live onsite within our portfolio with our Employee Housing Discount, subject to availability
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
