Residential Leasing Administrator
About The Position
Join the onsite team to support property management operations and resident services. In this role, you'll work in all aspects to promote a high quality of living for our community. You'll see new residents through their initial leasing process, as well as serve as the first point of contact with all incoming resident correspondence/communication with a high level of customer service. Your role will be to assist residents with package deliveries, move-in/out logistics, opening requests for service and following up to ensure satisfaction. We need your strong work ethic, customer service for our residents, personal motivation to consistently improve, and a good foundation in the organization, communication, and hospitable service.
Requirements
- High School Diploma required.
- Direct Multi-family Industry experience (1 year preferred) for a luxury community.
- Strong customer service and hospitality orientation.
- Strong administrative and organization skills; as well as a sense of responsibility.
- Thorough attention to detail and the ability to take ownership and see things through to completion.
- Familiarity with and a working knowledge of the Chicagoland area, including public transportation and social activities
- Strong computer proficiency and excellent communication - both over the phone and in written correspondence.
- Effective presenter.
- Ability to handle multiple projects and deadlines.
- Able to prioritize tasks to meet goals and deadlines
- An excellent attitude and willingness to learn and resolve to provide positive, prompt, and friendly service
Nice To Haves
- Associate's or Bachelor's degree preferred
- Experience in a luxury community
Responsibilities
- Point of contact/responsible party for administration of resident lease renewals, requests for transfers.
- Uphold quality standards by monitoring resident satisfaction surveys and online community reviews
- Assist as needed with purchase orders for the property
- Onsite point of contact for residents - provide timely, courteous, and thorough and accurate information in person, over the phone, and in written correspondence
- Being thorough and courteous; accurately assess the root cause of each resident inquiry and do your best to resolve any issues that arise
- Greet all prospects, visitors, and residents as they enter or call the office
- Attend, support and assist with onsite resident activities; schedule flexibility for early evenings is required
- Staying in sync with the company’s and the community’s values, operating and safety policies and procedures and for adhering to federal, state and local laws pertaining to the operation of the community and Fair Housing.
Benefits
- Employer Provided Medical Insurance Options
- Excellent culture that supports a work-life balance with time off for Summer Hours, Vacation, Personal, Sick Leave, and Paid Holidays
- Education Reimbursement Program
- Dollar for dollar matching 401k Savings Plan with immediate vesting
- Opportunity to live onsite within portfolio with our Employee Discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
