Residential Install Technician

Citynet LLC•New Martinsville, WV

5h•$0 - $19

About The Position

As a Residential Install Technician specializing in fiber splicing for internet, phone, and TV services, you will help ensure seamless connectivity and service delivery to residential customers. The role focuses on installing, maintaining, and troubleshooting fiber-optic networks and configuring and optimizing internet, phone, and TV services in residential premises. Work takes place both indoors and outdoors in all weather conditions, with regional travel and occasional after-hours or overtime work required.

Requirements

High school diploma or equivalent.
Strong technical aptitude and ability to troubleshoot and resolve technical issues.
Excellent communication and interpersonal skills, with a customer-centric approach.
Ability to work independently and as part of a team in a fast-paced environment.
Proficiency with basic hand and power tools for installation and maintenance tasks.
Ability to climb ladders and enter crawl spaces and attics when required.
Valid driver's license and clean driving record.
Ability to lift and carry equipment weighing up to 50 pounds and work in various weather conditions.
Flexibility to work evenings, weekends, and holidays as needed.
Commitment to following safety protocols and guidelines.

Nice To Haves

Technical certification or degree.
Previous experience in fiber-optic splicing, telecommunications, cable installation, or a related field.

Responsibilities

Install interior fiber-optic cable and splice it inside the NID to exterior fiber-optic cable using a fusion fiber splicer.
Install and configure internet, phone, and television services in residential homes according to company standards and procedures.
Assess job sites to determine optimal placement of equipment and wiring for efficient service delivery.
Troubleshoot and resolve issues with internet connectivity, phone, television reception, and equipment functionality.
Educate customers on equipment, features, and services.
Maintain accurate records of service calls, installations, and equipment inventory.
Follow safety protocols and guidelines while working in residential environments.
Collaborate with team members and departments to support service delivery and customer satisfaction.
Keep up with technological advancements and industry trends to continuously improve skills and knowledge.
Address customer inquiries, concerns, and complaints professionally and promptly.
Participate in training sessions to enhance technical proficiency and customer service skills.
Perform regional travel and occasional after-hours or overtime work.
Perform other duties as assigned.