Residential Inside Sales Team Leader

Koch Enterprises Family of Companies • Bridgeton, MO

8d • Onsite

About The Position

Koch Air, LLC has been focused on the distribution of quality Carrier residential and commercial products since 1936, and is among the oldest and largest Carrier distributors. Today, Koch Air, has fifteen branch locations, 40 delivery vehicles, and more than 350,000 square feet of equipment and parts warehousing throughout the Midwest. Are you a dynamic leader with a passion for delivering exceptional customer service and driving sales growth? Do you thrive in a fast-paced environment where you can lead a team and directly impact business success? If so, Koch Air is looking for you to join our St. Louis team as a Residential Inside Sales Team Leader!

Requirements

• An associate degree or equivalent experience (3+ years) in parts or equipment management, with HVAC industry expertise.
• A service-oriented mindset with the ability to understand and fulfill customer requirements.
• Strong organizational, communication, and training abilities to lead a high-performing team.
• Competency in Microsoft Office and the ability to convert customer information into accurate sales orders.
• A positive approach to resolving challenges and enhancing processes.

Responsibilities

• Supervise, train, and inspire the residential inside sales team to deliver outstanding customer service and exceed sales goals.
• Lead the phone customer service process with professionalism, securing re-orders and cultivating new business opportunities.
• Address customer issues, ensuring a seamless and positive resolution.
• Partner with warehouse and shipping teams to maintain efficient operations and meet customer needs.
• Suggest improvements to our Quality Management System (QMS) and contribute to the ongoing success of Koch Air’s strategic initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree