Residential Inside Sales Team Leader

Koch Enterprises • Bridgeton, MO

7d • Onsite

About The Position

Koch Air is seeking a dynamic Residential Inside Sales Team Leader to join their St. Louis team. This role is central to customer service and sales operations, focusing on leading a team to achieve success. The ideal candidate will be self-motivated, detail-oriented, and capable of balancing customer satisfaction with operational excellence.

Requirements

• An associate degree or equivalent experience (3+ years) in parts or equipment management.
• HVAC industry expertise.
• A service-oriented mindset with the ability to understand and fulfill customer requirements.
• Strong organizational, communication, and training abilities to lead a high-performing team.
• Competency in Microsoft Office.
• Ability to convert customer information into accurate sales orders.
• A positive approach to resolving challenges and enhancing processes.

Responsibilities

• Supervise, train, and inspire the residential inside sales team to deliver outstanding customer service and exceed sales goals.
• Lead the phone customer service process with professionalism, securing re-orders and cultivating new business opportunities.
• Address customer issues, ensuring a seamless and positive resolution.
• Partner with warehouse and shipping teams to maintain efficient operations and meet customer needs.
• Suggest improvements to our Quality Management System (QMS) and contribute to the ongoing success of Koch Air’s strategic initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree