Residential HVAC Service Manager ($90,000-$150,000)

TRIO Heating, Air & Plumbing•San Jose, CA

5d•$90,000 - $150,000

About The Position

TRIO Heating, Air & Plumbing is hiring a Residential HVAC Service Manager to lead and oversee its growing HVAC service team in San Jose, California. The manager will be responsible for team performance, customer experience, scheduling and dispatch coordination, technician development, operational results, budgets, and safety compliance. The position offers a salary of $90,000–$150,000 plus performance pay, with a sign-on bonus of up to $5,000. The company describes itself as a fast-growing HVAC and plumbing business recognized by Bryant, ServiceTitan, and the Inc. 5000. It provides modern tools and technology and plants a tree for every completed job. The role is presented as an opportunity to develop as a leader in a supportive, fast-paced, high-performance culture.

Requirements

At least 5 years of residential HVAC experience.
At least 3 years in a supervisory or service manager role.
Strong leadership, communication, and training abilities.
A results-oriented mindset and focus on operational improvement.
Technical proficiency in service diagnostics and troubleshooting.
EPA certification.
A valid driver’s license.

Nice To Haves

Experience with ServiceTitan or similar dispatch software.
NATE certification.

Responsibilities

Lead and manage a team of HVAC service technicians.
Ensure a high-quality customer experience and coordinate efficient scheduling and dispatch.
Develop training programs to improve technicians’ performance and skills.
Track department KPIs, including productivity, callback reduction, and profit margins.
Drive results through coaching, accountability, and operational structure.
Collaborate with warehouse, sales, and call center teams.
Manage service budgets, warranty claims, and daily job expenses.
Enforce safety protocols, OSHA compliance, and company standards.