6004-01 Residential House Manager

Venture Community Services Inc•Lancaster, MA

3d•$24 - $25

About The Position

Venture Community Services seeks a Residential House Manager to supervise Direct Support Professionals, ensure the health and safety of people served, and manage the day-to-day operations of a residential site. The role supports independence, empowerment, and opportunity while maintaining a compassionate, inclusive, and person-centered home environment. The manager ensures compliance with Department of Developmental Services regulations, agency policies, and applicable quality and rights standards, and promotes the quality of life of residents. This hourly, full-time position is scheduled for 40 hours per week: Monday, Wednesday, and Friday from 9 a.m. to 5 p.m., and Tuesday and Thursday from 12 p.m. to 8 p.m. The position requires flexibility to meet staffing and care needs, including program coverage, weekends, holidays, and emergencies. Pay is $23.50–$25 per hour. The role includes supervising, coaching, training, and evaluating staff; coordinating care and communication with families and service providers; maintaining documentation, schedules, payroll, budgets, and compliance; and overseeing the residential environment and safety. A $1,000 sign-on bonus and benefits are offered.

Requirements

At least 21 years of age.
High school diploma or GED.
Valid driver’s license.
Available by telephone for daily contact.
Ability to manage multiple priorities and maintain effective time-management skills.
Ability to work a flexible schedule based on program coverage, including weekends, holidays, and program emergencies.
Good written and verbal communication skills and excellent interpersonal skills.
Ability to plan and organize administrative duties and the activities of others.
Ability to exercise judgment that does not jeopardize the health and safety of people supported.
Ability to advocate for and establish rapport with people supported, their families, coworkers, and service providers.
Ability to motivate staff and people supported.

Nice To Haves

Bachelor of Arts or Bachelor of Science degree; preferred with one year of experience in human services.
Daily use of a car on site; preferred but not required.

Responsibilities

Supervise, orient, train, coach, and evaluate Assistant Residential House Managers and Direct Support staff; develop high-performing teams and promote staff recognition and positive working relationships.
Maintain a safe, clean, well-maintained, home-like residential site that reflects agency values and applicable standards.
Ensure house operations comply with DDS regulations, agency policies and procedures, confidentiality requirements, HIPAA, and the rights of people served and employees.
Serve as Human Rights Officer and ensure required Human Rights training for people served and residential staff.
Oversee implementation of quality-of-life practices, ISP goals, Behavior Plans, Psychotropic Medication Treatment Plans, and associated data collection.
Coordinate ongoing medical, dental, and psychiatric services for people served, including accurate doctors’ orders and prescriptions; assign individual advocates and delegate advocate responsibilities.
Communicate with parents, guardians, day programs, physicians, pharmacists, Program Directors, funding sources, and other agencies as needed.
Ensure medication administration (MAP) requirements, staff certifications, and required staff training are maintained in accordance with applicable requirements.
Maintain records, daily documentation, data, and required weekly and monthly paperwork accurately and on time.
Prepare staff meeting agendas and facilitate team meetings; collaborate with the Assistant Residential House Manager.
Prepare and maintain the residential house master schedule, arrange programmatic coverage using allotted FTEs, and provide schedules four weeks in advance.
Prepare, verify, and submit payroll and mileage documentation on time.
Manage or delegate the house budget and residents’ individual personal-needs spending accounts; monitor costs, maintain the program within budget, balance the checkbook, and submit the monthly house budget.
Oversee Healthy Eating compliance and the House Safety Officer; report work-site injuries and maintenance or repair needs, and ensure inspections are maintained.
Implement ADA requirements in coordination with the Director of Human Resources & Professional Development.
Attend meetings with other agency management personnel and DDS when requested by the Program Director.
Maintain First Aid, CPR, MAP, and Safety Care certifications; complete agency orientation and program-specific training.
Complete required forms, questionnaires, and reports.