Jelani Residential House Manager

Bayview Hunters Point Foundation•San Francisco, CA

10d

About The Position

The House Manager for the Jelani Family Residential Program oversees the shelter’s daily operations and helps maintain a safe, supportive, clean, and homelike environment for residents. The role monitors facility safety and program compliance, manages supplies and documentation, ensures shift coverage, and supports residents through intake, orientation, crisis intervention, conflict resolution, and access to community resources. The House Manager coordinates with case managers and staff on residents’ individualized plans, supervises and supports staff and volunteers, and promotes constructive relationships among residents. The position also handles administrative duties, maintains confidential resident records, follows program policies and standards of care, and reports concerns to the Program Director.

Requirements

At least one year of experience working in a behavioral healthcare environment.
Working knowledge of the Housing First philosophy.
Self-starter with excellent follow-through skills.
Proficiency with Microsoft Office, including Teams, Word, Excel, and Outlook; computer skills and familiarity with Avatar and internet browsers.
Effective verbal and written communication skills.
Ability to exercise independent judgment, evaluate options, and make sound decisions.
Ability to maintain professional relationships and demonstrate respect and understanding of others.
Ability to meet deadlines and time constraints.
Regular and reliable attendance.
Mandated court reporting responsibilities.
Ability to meet applicable state, federal, local, and BVHP standards.
Live Scan fingerprinting and TB clearance, as well as other medical vaccinations, may be required; candidates are subject to a comprehensive background check.
A valid California driver’s license if duties require driving.
Ability to work effectively in an open office environment with moderate noise and distractions.
Ability to sit frequently and occasionally walk and stand, and to travel from the building to other sites.
Required vision abilities include close vision, distance vision, depth perception, and the ability to adjust focus.

Nice To Haves

Associate or bachelor’s degree in social work or a related field.
AOD certificate.
Experience working with families and children.
Familiarity with trauma-informed care and behavioral health.
Understanding of child welfare and family-supportive concepts.
Familiarity with CalWORKs, SSI, CPS, permanent housing, and community resources.
Current CPR and First Aid certification.

Responsibilities

Oversee day-to-day shelter operations and inspect the interior and exterior of the facility for safety, cleanliness, security, order, and program compliance.
Monitor security systems and ensure that security protocols are followed to protect residents and staff.
Manage inventory and supplies, and submit maintenance requests to the Program Director.
Help foster a comfortable, homelike environment and maintain a clean, healthy facility, including preparing sleeping areas after residents’ discharge.
Ensure daily shift coverage; schedule staff shifts and supervise and support shelter staff and volunteers.
Conduct staff meetings and training, provide performance feedback, and support professional development.
Assist residents with intake and orientation, explain program rules and responsibilities, and respond to residents’ questions and requests professionally.
Provide crisis intervention and conflict resolution, use cultural competency and de-escalation, and facilitate civil relationships among residents.
Coordinate with case managers and other staff to support individualized resident plans and connect residents with community resources and services.
Encourage healthy lifestyle changes and substance abstinence.
Maintain accurate records, resident documentation, confidential files, and shift reports in Google documents; document interactions with residents.
Ensure compliance with shelter policies, procedures, protocols, health and safety requirements, regulatory requirements, and applicable standards of care.
Assist with developing and implementing policies and procedures, and notify the Director of rule violations and other immediate concerns.
Perform administrative duties, including report writing, budgeting, correspondence, phone coverage, message-taking, and responding to information requests.
Collaborate with the Director on strategic planning and program development.
Attend and participate in required staff meetings and training, including when scheduled outside regular work hours as needed.
Perform other duties as assigned and required.