Residential House Supervisor / PHP
About The Position
The Residential House Supervisor is the first point of contact for CC Level Positions and is responsible for the smooth operation of residential program components, including house operations, program policies and procedures, client supervision, and staff training. The role oversees facility staffing across shifts, daily upkeep, and guides and trains Resident Coordinators to provide healthcare services. The position is based in residential mental health treatment settings and includes oversight of staff and clients, coordination of residence logistics, collaboration with management and compliance teams, and support for safe, well-maintained facilities. The regular schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m., with on-call responsibilities and flexibility to work nights or weekends when needed.
Requirements
- Must be at least 21 years old.
- Must successfully complete the ADP Selective Screening Services background check and any other required state, federal, or company background or record checks.
- Bachelor's degree in Human Services, Psychology, Sociology, or a related field, or a high school diploma/GED plus at least 2 years of experience in a direct care position or other human-related field.
- Valid driver's license and eligibility under the company's auto insurance policy, including at least 4 continuous years of driving experience, age 21 or older, fewer than 3 moving violations in the last 3 years, and no more than 1 major violation in the last 3 years.
- CPR/First Aid certification.
- Current TB clearance.
- Ability to work with a computer and keyboard, use electronic systems, communicate in writing and verbally, sit, stand, or walk for long periods, climb stairs, listen, comprehend written material, and lift up to 20 pounds.
- Flexibility to work weekends and nights if needed and fulfill on-call responsibilities.
Responsibilities
- Ensure the safety and wellbeing of clients and staff by supervising staff, monitoring client tracking and rounds, and maintaining oversight of operations.
- Stay current on program guidelines and communicate them to support staff.
- Train new hires and other personnel, provide refresher training as needed, and hold staff accountable to company standards.
- Coordinate logistics including intakes, discharges, transitions, lab drives, and outside medical appointments.
- Serve as a liaison between support staff and management, communicating facility improvement needs and staff performance concerns.
- Build rapport with clients and support staff and communicate their concerns to management.
- Help facilitate weekend activities; order supplies and groceries; and complete weekly inventories.
- Collaborate with the compliance department to support compliance with DHCS, CCL, Joint Commission, insurance, and other regulatory requirements.
- Facilitate or delegate fulfillment of client requests and needs, and assist with new client intakes when needed.
- Safely transport clients to and from approved destinations.
- Work at any residence and on any shift when necessary, and respond to questions from managers and supervised staff while on shift.
- Use the time management system to manage supervisees' timecards, monitor payroll liability, and coordinate staff schedules and breaks.
- Maintain a safe environment that respects client and visitor rights, and relay concerns to appropriate parties.
- Assess situations, respond appropriately, de-escalate when possible, and oversee late-night admissions to ensure protocols are followed.
Benefits
- Medical, dental, and vision plans through Anthem.
- FSA/HSA accounts.
- Employer-paid life/AD&D insurance through Anthem.
- 401(k) plan with employer match.
- PTO, Self Care Day, and Floating Holiday.
- Educational Assistance Reimbursement Program.
- Employee Assistance Program.
- Health and Wellness Membership.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
