Residential House Supervisor / PHP

A BETTER LIFE RECOVERY•Vienna, VA

About The Position

The Residential House Supervisor is the first point of contact for CC Level Positions and is responsible for the smooth operation of residential program activities, including house operations, program policies and procedures, client supervision, and staff training. The supervisor ensures facilities are staffed across shifts, oversees daily upkeep, and guides and trains Resident Coordinators to provide quality healthcare services. The role includes supervising staff and client safety, communicating program guidelines, coordinating residential logistics, supporting staff and clients, collaborating with compliance, managing schedules and timecards, and responding to situations that arise in the residences. The position is scheduled Monday through Friday, 9:00 a.m. to 5:00 p.m., with on-call responsibilities and flexibility to work nights or weekends when needed.

Requirements

Bachelor’s degree in Human Services, Psychology, Sociology, or a related field, or a high school diploma/GED with at least 2 years of experience in a direct care position or another human-related field.
Valid driver’s license and eligibility for the company’s auto insurance policy, including at least 4 continuous years of driving experience, age 21 or older, fewer than 3 moving violations in the last 3 years, and no more than 1 major violation in the last 3 years.
Current CPR/First Aid certification.
Current T.B. clearance.
Successful completion of the ADP Selective Screening Services background check and any other required state, federal, or company background or record check.
Ability to work on a computer and keyboard, use electronic systems, communicate in writing and verbally, sit, stand, or walk for extended periods, climb stairs, listen, read with comprehension, and lift up to 20 pounds.
Ability to work on-call and, when needed, nights, weekends, or any shift at any residence.

Responsibilities

Ensure the safety and well-being of clients and staff through appropriate staff supervision, monitoring client tracking systems, and ensuring rounds are completed on time and in proximity.
Stay up to date on program guidelines and communicate them to support staff.
Train new hires and other personnel to work safely and efficiently; hold staff accountable to company standards and provide refresher training as needed.
Manage logistics including intakes, discharges, transitions, laboratory drives, and outside doctor appointments.
Serve as a liaison between support staff and management, communicating facility improvement needs and staff performance concerns.
Build rapport with clients and support staff and communicate their concerns to management.
Assist with weekend activities, supply and grocery ordering, and weekly inventories.
Collaborate with the compliance department to help ensure staff and facilities meet DHCS, CCL, Joint Commission, insurance, and other regulatory requirements.
Facilitate or delegate fulfillment of client requests and needs and assist with new client intakes when needed.
Safely transport clients to and from approved destinations.
Work at any house or shift when necessary and respond to questions from managers and supervisees while on shift.
Use the time management system to manage supervisees’ timecards, monitor payroll, and coordinate staff schedules to ensure appropriate breaks.
Maintain a safe environment that respects client and visitor rights and relay concerns to appropriate parties.
Assess situations, respond appropriately, de-escalate when possible, and oversee late-night admissions to ensure protocols are followed.