Jelani Residential House Manager

Bayview Hunters Point Foundation for Community Imp•San Francisco, CA

just now•$70,000 - $75,000

About The Position

The House Manager for the Jelani Family Residential Program oversees daily shelter operations and helps maintain a safe, supportive, clean, and organized environment for residents. The role includes monitoring facility security and compliance, maintaining supplies and records, ensuring shift coverage, supporting residents, and supervising staff and volunteers. The House Manager works with the Program Director, case managers, and other staff to support residents’ individualized plans and the effective operation of the program. The position also handles administrative and reporting duties, supports policy and procedure compliance, responds to resident needs and crises, and helps orient residents to program expectations. The House Manager is expected to follow confidentiality and professional-boundary requirements, applicable Standards of Care, and health, safety, and regulatory requirements. Work may involve an open office environment with moderate noise and distractions, occasional travel between sites, and occasional irregular or extended hours, including meetings or training outside regular hours.

Requirements

At least one year of experience working in a behavioral healthcare environment.
Working knowledge of the Housing First Philosophy.
Self-starter with excellent follow-through skills.
Proficiency in Microsoft Office, including Teams, Word, Excel, and Outlook; computer proficiency including Avatar and internet browsers.
Effective verbal and written communication skills.
Ability to exercise independent judgment and make sound decisions.
Ability to work effectively in an open office environment with moderate noise and distractions.
Ability to meet deadlines and time constraints.
Regular and reliable attendance.
Mandated court reporting.
Ability to meet required state, federal, local, and BVHP standards.
Live Scan fingerprinting, TB clearance, and other medical vaccinations may be required.
Selected candidates are subject to a comprehensive background check clearance.
Valid California driver’s license if duties require it.

Nice To Haves

Associate’s or Bachelor’s degree in Social Work or a related field.
AOD Certificate.
Experience working with families and children.
Familiarity with trauma-informed care and behavioral health.
Understanding of child welfare and family-supportive concepts.
Familiarity with CalWORKs, SSI, CPS, permanent housing, and community resources.
Current CPR and First Aid certification.

Responsibilities

Oversee day-to-day shelter operations and ensure the facility is clean, maintained, secure, and orderly.
Monitor all floors and inspect resident living quarters, bathrooms, community rooms, and exterior areas for safety, security, and program compliance.
Manage inventory and supplies and ensure essential items are available.
Ensure daily shift coverage and schedule staff shifts.
Maintain and oversee program documents, resident records, shift reports, and accurate documentation of interactions with residents.
Assist residents with needs, intake, orientation, and understanding program rules and responsibilities.
Provide crisis intervention and conflict resolution, and facilitate civil relationships between residents.
Coordinate with case managers and other staff to support residents’ individualized plans and access to community resources and services.
Supervise and support shelter staff and volunteers; conduct staff meetings and training, provide performance feedback, and support professional development.
Train residents on program policies, protocols, procedures, and rules.
Ensure adherence to shelter policies, procedures, protocols, confidentiality rules, professional-boundary ethics, and applicable health, safety, and regulatory requirements.
Assist with developing and implementing policies and procedures, and notify the Director of rule violations and immediate concerns.
Handle administrative work, including report writing, budgeting, correspondence, answering phones, and taking messages.
Collaborate with the Director on strategic planning and program development; submit maintenance requests and report problems promptly to the Program Director.
Encourage residents to make healthy lifestyle changes and maintain substance abstinence.
Maintain a clean and healthy environment, including stripping beds and clearing closets and sleeping areas when residents are discharged.
Attend and participate in required staff meetings and training, including as needed outside regular work hours.
Perform other duties as assigned and required.