6004-01 Residential House Manager

Venture Community Services Inc•Lancaster, MA

3h•$24 - $25

About The Position

Venture Community Services is hiring a Residential House Manager to oversee a residential program, supervise Direct Support Professionals, ensure the health and safety of people served, and manage the site's day-to-day operations. The role is hourly and full-time, with a stated schedule of Monday, Wednesday, and Friday from 9 a.m. to 5 p.m., and Tuesday and Thursday from noon to 8 p.m. The manager must be able to support a flexible schedule based on staffing and care needs, including coverage for weekends, holidays, and emergencies. The manager ensures services and site operations comply with Department of Developmental Services regulations, agency policies, human-rights requirements, and applicable quality standards. The position includes staff training, coaching, scheduling, performance evaluations, payroll and documentation, budget oversight, home maintenance coordination, and communication with families, guardians, care providers, agencies, and funding sources. The manager also coordinates individual advocacy and supports people served in receiving medical, dental, psychiatric, and other services and in pursuing their ISP goals. Venture describes its work as supporting people facing diverse challenges through compassionate, innovative services that encourage independence, empowerment, and opportunity. The organization highlights ongoing education and training, work-life balance, inclusion, and equity. The listed pay rate is $23.50–$25 per hour, with a $1,000 sign-on bonus. Benefits include medical, dental, vision, short- and long-term disability, 403(b), life insurance, and more.

Requirements

Must be at least 21 years old.
Must have a high school diploma or GED.
Must have a valid driver’s license.
Must be available by telephone for daily contact.
Must be able to work and promote a flexible schedule based on program coverage, including weekends, holidays, and program emergencies.
Ability to manage multiple priorities and maintain effective time-management skills.
Good written and verbal communication skills and excellent interpersonal skills.
Ability to plan and organize administrative duties and the activities of others.
Ability to exercise judgment that does not jeopardize the health and safety of individuals supported.
Ability to advocate and establish rapport with people supported, their families, coworkers, and service providers.
Ability to motivate staff and people supported.

Nice To Haves

B.A. or B.S. degree with one year of experience in human services is preferred.
Daily use of a car on site is preferred but not required.

Responsibilities

Supervise Direct Support Professionals and oversee residential-site operations, health, and safety.
Maintain a work site that reflects the Agency’s core values and provides a clean, well-maintained, home-like environment meeting Agency and OQE standards.
Ensure compliance with DDS regulations, including 115 CMR, and applicable Agency policies and procedures; take appropriate corrective action when needed.
Ensure services reflect the stated Quality of Life Areas and protect confidentiality, the rights, and the dignity of persons served and employees.
Serve as Human Rights Officer and ensure persons served and residential staff receive required human-rights training.
Maintain ongoing communication with parents, guardians, day programs, physicians, pharmacists, Program Directors, and funding sources.
Coach, train, and develop staff teams; orient and supervise the Assistant Residential House Manager and Direct Support staff; provide feedback and formal evaluations; and promote staff recognition and positive working relationships.
Ensure MAP regulations and staff certifications are maintained, and oversee staff training and implementation of Behavior Plans and associated data collection and Psychotropic Medication Treatment Plans.
Maintain records, daily documentation, data, and required weekly and monthly paperwork; prepare and facilitate staff meetings.
Prepare, verify, and submit payroll and mileage documentation within required timelines.
Facilitate and implement ADA requirements with the Director of Human Resources & Professional Development.
Maintain the Residential House Master Schedule as approved by the Residential Program Director and provide program coverage through schedules prepared four weeks in advance using allotted FTEs.
Manage or delegate management of the residential budget and individual personal-needs spending accounts; monitor costs and usage, maintain the program within its monthly budget, balance the checkbook, and submit the monthly house budget.
Report work-site injuries to the Program Director and Human Resources; promptly report maintenance and repair needs and ensure home inspections are maintained.
Attend meetings with other agency management and DDS as requested by the Program Director.
Assign advocates for each person living in the home and delegate advocacy duties.
Coordinate and ensure ongoing medical, dental, and psychiatric services, including accurate doctors’ orders and prescriptions.
Oversee implementation of ISP goals and attend ISP meetings as requested by the Program Director.
Maintain First Aid, CPR, MAP, and Safety Care certifications; complete Agency orientation and program-specific training; and complete required forms, questionnaires, and reports.