Residential Helper - Waste Pickup

Waste Pro USA•Doraville, GA

About The Position

The Residential Helper assists the refuse truck driver on pre-assigned and special routes to collect garbage, yard waste, and recycling. The role involves manually loading refuse and containers onto a rear-load garbage truck, operating the packing mechanism, and ensuring residential waste and recyclables are properly collected and transferred. The Helper supports safe truck operation, provides courteous customer service, responds to resident questions, and helps maintain clean work areas and equipment. The position may require work during emergencies and assistance on other routes as needed.

Requirements

Ability to follow safe operating practices.
Ability to learn and use interpersonal skills for good customer service.
Ability and willingness to work in a team environment.
Ability to read, write, and comprehend reports well enough to complete daily assignments.
Physically able to push or pull 50 pounds independently between 800 and 1,000 times per day.
Physically able to lift 50 pounds independently from ground to waist height between 800 and 1,000 times per day.
Physically able to get up and down from the cab of a commercial motor vehicle between 800 and 1,000 times per day.
Physically able to bend at the waist and knees between 800 and 1,000 times per day.
Physically able to work 8 to 12 hours in extreme weather conditions, including heat, cold, rain, and snow.
Ability to ride on the outside of the truck while servicing residential customers in low-MPH areas.

Responsibilities

Collect solid waste on assigned routes and load it into the rear of a garbage truck, manually or by moving toters to the tipper.
Lift and carry trash bags, bulk items, and containers to the truck for disposal.
Climb onto and off the truck’s rear step to load refuse, waste, and carts.
Operate the truck’s packing mechanism to compact waste.
Provide safe, courteous, and prompt customer service to the public and customers.
Ensure residential garbage and recyclables are picked up and transferred properly, including when pickup requires use of a back door.
Answer residents’ questions and direct them to Customer Service or the appropriate government office for more information.
Comply with ANSI, OSHA, and company safety policies, including Waste Pro Absolute Guidelines.
Assist the Driver with safe backing by directing the Driver from the ground.
Clean behind the compactor blade with a shovel and hoe when directed, and spray and clean the hopper and truck at the end of each shift or as needed.
Immediately report safety or customer service issues to the Driver and supervisor.
Clean up scattered refuse and accidental waste spills, and ensure customer containers are properly replaced.
Work during emergency situations when required.
Assist other routes as needed to complete daily work.
Attend and participate in assigned company-sponsored training.
Keep up to date on job-appropriate current technology used by Waste Pro.
Perform other job-related duties as assigned.