Residential Helper for the Waste Industry

Waste Pro • Monroe, NC

3d

About The Position

The Residential Helper assists the refuse truck driver on pre-assigned and special routes to collect garbage, yard waste, and recycling. The role involves manually loading waste and containers onto a rear-load garbage truck, operating the packing mechanism, and helping ensure residential waste and recyclables are properly collected and transferred. The Helper provides courteous customer service, supports safe truck operation, helps maintain the truck and collection areas, and reports safety or customer-service issues. The position may also involve assisting other routes and working during emergencies.

Requirements

• Follow safe operating practices.
• Learn and use interpersonal skills appropriate to good customer service.
• Be able and willing to work in a team environment.
• Read, write, and comprehend reports well enough to complete daily assignments.
• Push or pull 50 pounds independently, 800 to 1,000 times per day.
• Lift 50 pounds independently from the ground to waist height, 800 to 1,000 times per day.
• Get up and down from the cab of a commercial motor vehicle 800 to 1,000 times per day.
• Bend at the waist and knees 800 to 1,000 times per day.
• Work 8 to 12 hours in extreme weather conditions, including heat, cold, rain, and snow.
• Ride on the outside of the truck while servicing residential customers in low-MPH areas.

Responsibilities

• Collect solid waste and place it in the rear of a garbage truck, manually or by moving toters to the tipper; lift and carry bags, bulk items, and containers; climb on and off the rear truck step; and operate the packing mechanism.
• Provide safe, courteous, and efficient service to the public and customers while supporting company, customer, and municipal goals.
• Ensure residential garbage and recyclables are properly picked up and transferred, including pickups that may require using a back door.
• Answer residents’ questions and direct them to Customer Service or the appropriate government office for additional information.
• Comply with ANSI, OSHA, company safety policies, and Waste Pro Absolute Guidelines.
• Assist the Driver with safe backing by directing the Driver from the ground.
• Clean behind the compactor blade with a shovel and hoe when directed; spray and clean the hopper and truck at the end of each shift or as needed.
• Immediately report safety or customer-service issues to the Driver and supervisor.
• Clean up scattered refuse and accidental waste spills, and ensure customers’ containers are properly replaced.
• Work during emergency situations when required.
• Assist other routes as needed to complete daily work.
• Attend and participate in assigned corporation-sponsored training courses.
• Keep up to date on current job-appropriate technology used by Waste Pro.
• Perform other job-related duties as assigned by the Supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed