Residential Hall Director- New York

Cambridge Information Group•New York, NY

1d•Onsite

About The Position

The Residential Hall Director (RHD) is a live-in leadership role supporting Edconic’s pre-college programs. The RHD leads the residential team, oversees residential operations and staff development, supports student wellbeing and conduct, and serves as a key link between residential staff and full-time program staff. The position also assists virtually with pre-program planning and training, then works on site during staff training and program terms in New York. Overnight duties can include carrying and answering the 24-hour emergency phone, responding to incidents, following escalation protocols, documenting incidents, and accompanying students or staff to a hospital or police station when required. Overnight staff must remain in the residence building and immediate area and maintain sobriety. On working nights after 11 p.m., staff may need to remain within a 15-minute walk of campus. The RHD’s stated commitment includes virtual training in April and May, move-in and in-person training beginning in late May, four program terms from June through July, and move-out on July 31. Dates may change. The role pays $34.09 per hour and provides housing, potentially including a single room, and shift meals. Staff may also chaperone events at local attractions. All staff work closely with minors, must pass a criminal background check and complete required training, and must use a personal cell phone.

Requirements

Must be legally authorized to work in the United States.
Bachelor’s degree.
At least 3 years of related work experience in comparable positions.
Prior leadership experience in residential education.
Must be CPR certified or willing to obtain certification before the program starts.
Two references required.
Must pass a criminal background check and successfully complete all required training.
Excellent verbal and written communication skills and excellent command of English.
Ability to use a personal cell phone for work.
Ability to meet the listed physical demands, including sitting, standing, walking, using stairs, crouching, stooping, reaching, and lifting up to 25 pounds.

Nice To Haves

Master’s degree.
Prior work in a university program, boarding school, or as a guidance counselor.
Ability to speak another language.

Responsibilities

Assist with pre-move-in planning, including building in-person training modules, tracking online staff training completion, assigning Program Advisor roommates, and establishing the on-call duty schedule.
Serve as the on-site lead and provide final sign-off for mandatory campus-wide events, including student orientation and closing ceremonies.
Partner with Programming Specialists who lead day-to-day programming.
Supervise residential staff and remain accountable for the Residential Hall Assistant Director (RHAD) and the work they execute.
Serve as the residential team’s bridge to full-time staff, receiving escalations from RHADs and escalating matters to full-time staff.
Oversee residential check-in and check-out, key inventory, staff evaluations, and community building.
Facilitate training during staff training and student orientation.
Schedule and lead weekly residence life staff meetings.
Approve the final staff schedule and any changes to it.
Meet with staff who display behavior concerns and facilitate conduct meetings as needed.
Attend weekly leadership meetings and manage ongoing residential staff development, relaying relevant information to students appropriately and promptly.
Attend co-curricular events and activities.
Manage student interactions using student management software.
Act as a mentor and role model to program coordinators, students, and staff through everyday actions and sound decision-making.
Ensure staff and students understand program policies and expectations, and address violations of the student handbook.
Serve as the escalation point of contact for the Student Center, set expectations for Student Services Representatives, and build the Welcome Desk schedule with the Student Services Supervisor.
Escalate urgent work orders submitted by RHADs.
Serve on-call duty and back up on-call shifts.
Communicate with parents or guardians about student needs and concerns.
Mediate conflicts as they arise.
During assigned overnight shifts, carry and answer the emergency phone, respond promptly, follow escalation protocols, consult full-time on-call staff when appropriate, accompany students or staff to a hospital or police station if required, and record incidents in a nightly log.