Residential Hall Assistant Director- CA

Cambridge Information Group Inc•San Jose, CA

1d•Onsite

About The Position

The Residential Hall Assistant Director (RHAD) is a key leadership role supporting Edconic’s pre-college programs within Residential and Student Life. This is a live-in position involving administrative, operational, and student-support responsibilities, carried out under the direction of the Residential Hall Director (RHD). The RHAD supports residence life staff, students, and program operations throughout the summer program and its training periods. The role includes staff development and supervision, student check-ins and escalation response, residential logistics, event coordination, conflict mediation, incident documentation, and communication with parents or guardians in support of the RHD. The position also includes scheduled on-call and overnight emergency duties. Staff may need to remain within a 15-minute walk of campus after 11 p.m. on working nights, and during overnight shifts must remain in the building and immediate area and maintain sobriety. The RHAD must complete online training before move-in. The listed program commitment includes virtual and in-person training and four summer terms, from May through July 2026. Move-in dates may change. The role is based in a basic office/academic environment and requires working closely with minors, passing a criminal background check, completing all training, and using a personal cell phone.

Requirements

Must be legally authorized to work in the United States.
Bachelor’s degree.
At least 2 years of related work experience; the qualifications also describe a minimum of 2 years of work in comparable positions.
Prior leadership experience.
Must be CPR certified or willing to obtain certification before the program starts.
Two references required.
Must pass a criminal background check and successfully complete all training.
Must use a personal cell phone for the position.
Excellent verbal and written communication skills.
Excellent command of the English language.
Ability to sit, stand, walk, travel up and down stairs, crouch, stoop, and reach.
Ability to lift up to 25 lbs.

Nice To Haves

Prior work in a university program, boarding school, or as a guidance counselor.
Ability to speak another language.

Responsibilities

Execute work assigned by the Residential Hall Director (RHD).
Assist with residential check-in and check-out, key inventory, staff evaluations, and community building.
Facilitate training during Student Orientation.
Attend weekly residence life staff meetings led by the RHD.
Meet one-on-one with staff displaying behavior concerns, use Performance Improvement Plans (PIPs), and document staff conduct meetings led by the RHD.
Maintain the PA schedule and manage shift swaps; the RHD approves the final schedule and changes.
Receive suggestions and grievances from Senior Program Advisors (SPAs), resolve them or escalate them to the RHD.
Conduct daily check-ins and serve as the first response to student escalations; document incidents and statements and escalate serious cases to the RHD.
Submit and track work orders and manage Pronto.
Coordinate logistics, setup, and staffing for mandatory events.
Attend weekly leadership meetings, manage ongoing development for residence staff, and relay relevant information to students appropriately and promptly.
Attend co-curricular events and activities.
Manage student interactions using student management software.
Act as a mentor and role model to PAs, students, and staff through everyday actions and sound decision-making.
Serve on-call and backup on-call shifts.
Support the RHD’s communication with parents and guardians regarding student needs and concerns.
Mediate conflicts as they arise.
During overnight shifts, answer the emergency phone, respond promptly according to escalation protocols, contact Full-Time On-Call for guidance when appropriate, accompany students or staff to a hospital or police station if required, hand the emergency phone to Backup On-Call, and record incidents in a nightly log.