RESIDENTIAL DIRECTOR NASHVILLE, TN

ROCK HILL NEW HOPE TREATMENT CENTERS•Rock Hill, SC

About The Position

The Residential Director provides day-to-day leadership and operational oversight of assigned residential programs, ensuring a safe, structured, and therapeutic environment for residents. The role directs and holds residential staff accountable, monitors staffing, resident safety, compliance, and program operations, and collaborates with clinical and administrative departments to support quality resident care. The Residential Director reports directly to the Director of Residential Operations and escalates significant operational, staffing, safety, compliance, and resident concerns as appropriate. The position oversees residential program operations and staff supervision; promotes resident safety and appropriate supervision; monitors regulatory and organizational compliance; supports staff training and development; and collaborates across departments. The Residential Director also responds to and follows up on significant incidents, supports investigations and corrective actions, identifies operational improvements, and maintains effective communication and confidentiality. Work is performed in a behavioral health treatment environment that may involve exposure to emotionally distressed individuals. The role requires physical activity and the ability to respond quickly to behavioral emergencies and maintain resident supervision throughout the shift.

Requirements

Must be at least 21 years old.
Bachelor’s degree in a human service field and a minimum of 5 years of experience.
Ability to pass required background checks, drug screening, and any state-mandated employment clearances.
Strong interpersonal and communication skills.
Ability to manage multiple priorities and maintain organized records.
Professional judgment, discretion, and ethical conduct.
Proficiency with electronic health records and standard office technology.
Ability to respond quickly and effectively to behavioral emergencies involving residents weighing approximately 50–200+ pounds and of varying heights and body compositions.
Ability to lift up to 50 pounds, carry up to 25 pounds, and push or pull up to 100 pounds as part of daily responsibilities and emergency response situations.
Ability to walk for 6–8 hours per shift and stand and/or sit for extended periods, including up to 4 or more consecutive hours.
Ability to kneel, squat, crouch, and climb multiple flights of stairs as required to maintain resident supervision and safety.
Ability to remain awake, alert, and oriented throughout the entire shift to ensure continuous line-of-sight supervision and adherence to safety protocols.
Ability to sit, stand, walk, bend, use standard office equipment, and respond to crisis situations that may require quick movement.

Nice To Haves

Master’s degree in behavioral/mental health or a similar specialty, with a minimum of 5 years of experience.
Experience working with children, adolescents, or individuals in behavioral health, residential treatment, or human services settings.

Responsibilities

Provide day-to-day operational oversight of assigned residential programs to ensure a safe, structured, and therapeutic environment.
Ensure residential operations follow organizational policies and procedures, regulatory requirements, licensing standards, and established program expectations.
Monitor daily program activities and address operational barriers, staffing concerns, and resident-related issues in a timely manner.
Communicate and implement program expectations, routines, and standards consistently with residential staff.
Identify operational concerns and escalate significant or unresolved issues to the Director of Residential Operations.
Collaborate with Employee Experience & Talent (HR), the Director of Residential Operations, and the Executive Director regarding staffing needs and recruitment priorities.
Provide leadership, direction, coaching, and performance oversight to residential staff and designated supervisors or team leads.
Set clear expectations for employee conduct, performance, attendance, resident supervision, documentation, and adherence to program procedures.
Conduct or participate in performance coaching, corrective action, and employee relations matters in collaboration with HR and appropriate leadership.
Promote accountability, teamwork, professionalism, effective communication, staff engagement, and retention.
Maintain oversight of staff practices related to resident supervision, safety, security, and well-being.
Ensure staff follow protocols for supervision, searches, movement, transportation, behavioral incidents, and other residential procedures.
Respond to and appropriately escalate significant resident incidents, safety concerns, injuries, elopements/AWOL events, restrictive interventions, and other critical incidents.
Ensure appropriate incident follow-up, including documentation, notifications, and corrective actions.
Promote a trauma-informed, therapeutic, and respectful environment for residents.
Monitor operations for compliance with licensing, regulatory, accreditation, and organizational requirements.
Conduct routine audits and reviews of residential practices, documentation, staffing, and program standards.
Identify residential deficiencies and escalate them to appropriate parties to assist with corrective actions as directed.
Participate in internal reviews, audits, investigations, and regulatory or accreditation activities as requested.
Maintain accurate and timely records related to residential operations.
Ensure residential staff receive appropriate ongoing training and competency development.
Identify staff development needs and collaborate with appropriate departments to address knowledge gaps.
Reinforce expectations related to resident care, safety, de-escalation, crisis response, documentation, and organizational policies.
Collaborate with Clinical, Nursing, Education, HR, Quality/Compliance, Admissions, and other departments to support resident and program needs.
Participate in interdisciplinary meetings and communicate relevant operational concerns and recommendations.
Maintain effective communication between residential leadership and other departments, and support coordinated responses to residents and/or guardians regarding concerns.
Respond to significant employee and resident incidents in accordance with established procedures; ensure incidents are documented, reported, and escalated.
Participate in internal investigations involving residential operations when requested and partner with HR on employee-related investigations and corrective action when appropriate.
Implement corrective actions and operational improvements resulting from incidents, investigations, audits, or identified trends.
Identify trends and recommend improvements to residential operations.
Implement operational initiatives and process improvements established by the Director of Residential Operations, Executive Director, or other pertinent parties.
Participate in department meetings and contribute recommendations regarding program effectiveness and operational needs.
Support organizational initiatives and strategic priorities within the assigned residential program.
Maintain consistent communication; promptly and appropriately communicate program needs, risks, trends, and significant concerns.
Serve as a visible leadership presence, model professionalism, accountability, ethical conduct, and organizational values, and maintain confidentiality.