Residential Coordinator (Mon-Fri, 4pm-12am)

Shelter House•Fairfax, VA

14h•Onsite

About The Position

The Residential Coordinator provides essential 24-hour awake coverage and supervision at a large Fairfax County emergency shelter serving households with minor children. The facility is an 85-unit hotel with 344 beds. The coordinator is the first point of contact for client needs and support and is responsible for crisis intervention, facilities management, safe and efficient front desk operations, and maintaining a positive living environment. The position helps ensure the safety of shelter residents and Shelter House property. The position is with the Fair Ridge Family Shelter in Fairfax, Virginia, reports to the Assistant Director of Operations, and is scheduled Monday through Friday from 4 p.m. to midnight. The shift cannot be changed. The role is non-exempt and pays $20 per hour. Shelter House is an organization of more than 200 employees committed to preventing and ending homelessness and domestic violence. Its core values are Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.).

Requirements

High school diploma or GED.
At least 2 years of experience in a human services field, such as mental health, substance abuse, homelessness, or domestic violence.
Ability to build strong working relationships with clients and team members.
Strong verbal and written communication skills.
Willingness to work evenings and weekends when needed.
Ability to sit or stand for long periods.
Ability to lift items weighing 10–20 pounds.
Annual TB test is required.
Ability to report to work as scheduled in all circumstances, including inclement weather and highway congestion.

Nice To Haves

Bachelor’s degree in human services or a related field.
One year of customer service experience.
Experience working in programs serving homeless families.
Experience working in a residential environment.
Current CPR/First Aid certification.

Responsibilities

Ensure the safe functioning of the shelter and maintain a safe environment for clients.
Monitor visitor check-in, front desk calls, and inquiries.
Perform rounds and monitor the inside and outside of the building grounds.
Update the daily log by documenting client interactions and other significant shelter events.
Work closely with case managers to support and reinforce clients’ service plans and communicate about client progress.
Complete shift exchanges with incoming and outgoing staff and report on the day’s activities to maintain continuity.
Complete documentation for the Shelter House log in compliance with agency best practices.
Assess and provide for clients’ basic needs while on shift, distributing household items, toiletries, and other items as needed.
Perform residential cleaning, including light touch-ups and washing shelter linens.
Organize and restock household supplies, toiletries, linens, towels, and donations.
Perform weekly unit inspections.
Maintain clients’ dignity and confidentiality during service delivery.
Maintain current knowledge of and ability to administer emergency procedures, including building evacuation, health emergencies, and safety management.
Conduct assessments and intakes for One-Night-Only families seeking shelter after hours.
Accept donations and support volunteer programs and events in the shelter.
Participate in staff meetings and training as directed.
Ensure compliance with agency policies and best practices.
Use Google Suite applications, including email, calendar, Drive, and Docs, for day-to-day work.
Serve as emergency personnel and report to work as scheduled regardless of circumstances, including inclement weather and highway congestion.
Use Microsoft products for day-to-day work.
Exemplify Shelter House’s iC.A.R.E. core values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
Perform other duties deemed necessary to support the program and agency.