Residential Coordinator for Residential Education (Head Resident II, Range 1) - Residential Life

San Francisco State University•San Francisco, CA

30d•Onsite

About The Position

The Residential Coordinator for Residential Education (RCRE) is a full-time, live-in position that assists students in their social and intellectual development and their pursuit to degree attainment. RCREs assist in the overall design, implementation, and daily administration of the Residential Education program for a specific residential community, which can house in excess of 1,200 residents. The incumbent supports each assigned community of students by leading a team of student leaders in the creation of a living/learning experience. The incumbent supports the daily administration of the residential community (assignments, room inventory, Move-in/Move-Out processes, occupancy, etc.); assists in addressing student behavior concerns; assists in the development of the educational and social program offerings within the community; advises Hall Government and/or other residential student organizations; actively responds to crisis, student wellness, and emergency issues within the residential community; and serves on department committees.

Requirements

General knowledge of the personal and social problems typically encountered by college students; working knowledge of group dynamics and needs; working knowledge of managerial techniques, personnel practices, and inventory control.
Ability to establish and maintain cooperative working relationships with students and others; relate to the present-day population of college students; deal with the personal and social problems of students; keep records and accounts and make reports; select, train, lead, and evaluate student assistants and staff; analyze emergency situations accurately and take prompt action; prepare concise reports; develop, organize, and implement residence programs; read and write at a level appropriate to the duties of the position; and perform mathematical calculations where required.
Equivalent to two years of experience coordinating or directing college-level group activities including one year directing a dormitory complex which has provided a wide exposure to student group problems and able to demonstrate possession of the knowledge and abilities listed above.
One year of job-related non-paid experience may be substituted for the one year of general experience required.
Must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff.
Successful completion of a background check.
Eligibility to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.

Nice To Haves

Master’s degree in Student Affairs, Counseling, Higher Education or related field.
At least one year of experience in working with college-aged students.
At least one year of experience providing lead work direction, training, or coaching to student leaders or student assistants.
Demonstrated ability to perform administrative tasks.
Demonstrated ability to develop and carry-out successful programming for a residential community, or equivalent.
Incumbents should be certified or obtain certification within their first year in mental health support and services through the Mental Health First Aid Organization or another reputable organization approved by the department.
If incumbent is expected and approved to travel for business, a valid California driver’s license may be expected to be maintained.

Responsibilities

Provide lead work direction to Residential Life student leaders and student team members, including assigning, coordinating, and reviewing work and providing training, coaching, and guidance in accordance with departmental objectives.
Assist with interpretation and implementation of Residential Life; Housing, Dining, & Conference Services; and University policies and procedures.
Develop student leader team with particular focus on academic, community engagement, social justice, and wellness.
Identify, coordinate, and provide resources and support to assist area Residential Life staff in developing in-hall student team member training and community and educational programs for resident students with particular focus on academic, community engagement, social justice, and wellness.
Initiate weekly contact with individual student leaders to promote a sense of belonging, and to facilitate the growth and development of the individual student leaders. This includes, but is not limited to, leading a weekly meeting and maintaining regularly scheduled 1-1s.
Maintain consistent contact with Area Coordinators as it relates to student team member duties, behavior, etc.
Develop and maintain relationships with campus units, liaisons and resources.
Participate in centralized planning efforts for Residential Life and Student Life.
Participate in departmental and cabinet-wide training and development activities.
Serve on departmental and division-wide committees as assigned.
Serve as an advisor for a residential student organization.
Serve in professional on-call rotation. This position requires working variable hours, including late night and early morning hours as situations dictate, as well as when needed in an emergency response capacity. The Residential Education Coordinator, in conjunction with other professional Residential Education staff members, alternate responsibility for on-call coverage.
Ensure that safety and security procedures are established and maintained.
Resolve community related issues (roommate conflict, community respect, etc.) utilizing interpersonal, fact gathering, and analytical skills to determine severity of the situation and provide necessary steps and resources available to resolve the situation.
Review reports (incident, morning, etc.) daily for clarity, policy interpretation, and response.
Adjudicate conduct violations within designated area and timeframe; implement follow-through and disciplinary sanctions including recommendations to terminate housing license agreements, through an education-based behavioral review process.
Maintain confidential conduct records as defined by FERPA, Clery, Title IX, and Cal State Executive orders.
Ensure student rights and voices are upheld within the review, investigation, decision, and appeal processes.
Consult with Area Coordinator or department leadership regarding a typical student behavior, patterns of concern, lack of follow through, or regarding student medical, physical, and mental health issues.
Schedule and establish office hours that support team coaching.
Oversee daily building administration, procedures, and operation, including opening and closing the buildings for the new academic year and break periods.
Maintain appropriate records and administrative files.
Complete appropriate forms and reports as assigned per department, division and campus policies.
As necessary, negotiate room changes during the academic year. In a timely manner notify appropriate personnel of such changes.
Respond to emails, phone calls, and parent/faculty concerns in a timely manner. When appropriate refer issue to appropriate personnel.
Maintain financial records and budgets for designated community, including the purchasing of supplies using a University-issued Purchase Card (P-Card) and timely reconciliation of these purchases.
Consult with Area Coordinators regarding student activities to ensure compliance with University policies and procedures.
Maintain records and reports for all community engagement activities.
Communicate weekly with Residential Life professional staff via regular meetings, memoranda, email, and personal contact.
Attend department trainings, team development, and professional recruitment activities.
Attend all major Housing and/or University events as assigned (Move-in/Closing, GatorFest, Student Affairs Town Hall Meetings, etc.).