Residential Collections Specialist

GFL Environmental•Raleigh, NC

27d•Onsite

About The Position

GFL Environmental is seeking a Collections Specialist in Raleigh, North Carolina, to perform collection activities for assigned residential and consumer accounts while providing excellent customer service to internal and external clients. The specialist ensures collection activities comply with applicable federal, state, and local laws and regulations, including the Fair Debt Collection Act, and follows company policies, procedures, and management directives. The role is based in an indoor office environment.

Requirements

Three to five years of experience in consumer collections, accounts receivable, and customer service.
Associate’s degree from a two-year college or technical school, or an equivalent combination of education and experience.
Working knowledge of Microsoft Office, including Outlook, Word, and Excel.
Excellent customer service and telephone skills, with the ability to communicate effectively verbally and in writing.
Close attention to detail, good organizational skills, and strong interpersonal skills.
Ability to work effectively in a fast-paced environment.

Nice To Haves

Knowledge of AS400 software and Soft Pak.

Responsibilities

Make debt collection calls on residential accounts.
Escalate unresolved issues to the collections supervisor as needed.
Maintain detailed customer information on delinquent accounts, including contact information.
Process account cancellations for unpaid debt.
Process account adjustments as needed to correct errors.
Research unresolved disputed issues.
Research and process unidentified payments, including refunds and moving payments to the correct account.
Meet or exceed objectives and collection goals.
Resolve customer complaints and questions.
Operate standard office equipment, including a personal computer, facsimile machine, and copy machine.
Perform other duties and responsibilities as required or requested by management.

Benefits

Four medical plan options, including an HSA with employer contribution and match program.
Dental coverage.
Vision coverage.
Employee Assistance Program with free counseling services.
Paid time off.
401(k) with employer match.
Competitive wages.
Career growth opportunities.
Continuous learning opportunities.
Job stability within an essential services company.