Residential Case Manager - A Career in Kindness
About The Position
Agape of Appleton is hiring a Residential Case Manager to lead an eight-bed coed residential CBRF home supporting adults with developmental disabilities. The position combines hands-on staff leadership, relationship building, program coordination, and direct support. The Case Manager helps create a safe, respectful home where residents’ choices, goals, independence, dignity, and community involvement are supported. The home serves ambulatory and non-ambulatory individuals, some of whom need specialized support with feeding tubes, mobility, and transfers using sit-to-stand equipment or Hoyer lifts. The Residential Case Manager supports staff competency in relevant care routines and helps ensure safe, quality care. This is a hands-on leadership role that involves working alongside staff and residents when needed, as well as overseeing day-to-day program operations.
Requirements
- Compassionate, dependable leadership and a belief in the potential and value of every individual.
- Strong communication, organization, problem-solving, and decision-making skills.
- Ability to coach staff, navigate challenges, and hold a team accountable fairly and professionally.
- Flexibility, initiative, and ability to manage competing priorities in a dynamic residential setting.
- Willingness and ability to perform the essential functions of the role, including required direct care and physical support duties.
- Bachelor’s degree in human services or a related field, or an equivalent combination of relevant experience and training where permitted, is preferred.
Nice To Haves
- Experience in developmental disabilities, residential services, staff supervision, or complex support needs.
Responsibilities
- Supervise, coach, train, provide feedback to, and hold staff accountable.
- Promote person-centered care, dignity, respect, resident choice, goals, independence, and community involvement.
- Develop, implement, and monitor individualized support plans with families, guardians, and care teams.
- Oversee staffing schedules, documentation, appointments, required reports, and daily program operations.
- Support staff competency in specialized care routines, mobility and transfer procedures, feeding tube protocols, medication management, and emergency response as appropriate to individual plans.
- Work alongside staff and residents when needed, help navigate challenges, and model compassion and professionalism.
- Build a home and work environment grounded in teamwork, consistency, communication, and respect.
Benefits
- Paid training
- A variety of health insurance plans, including $0 premium plans
- Low-cost dental insurance
- Vision insurance
- Short-term disability insurance
- Life insurance
- Three weeks’ vacation and six days of PTO in the first year of employment, accrued
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What This Job Offers
Job Type
Full-time
Career Level
Manager
