RESIDENTIAL CARE SUPERVISOR/EXPERT

State of Arkansas•Warren, AR

1d•$43,088 - $63,770•Onsite

About The Position

The Residential Care Supervisor oversees the daily operations of a state-run residential care facility, ensuring residents’ safety, well-being, and development. The role provides leadership to direct care staff, ensures compliance with state and federal regulations, and fosters a supportive, structured living environment. Depending on the hiring agency’s operational needs, the position may include supervisory duties; non-supervisory roles serve as senior technical experts. The position is with the Department of Human Services’ Southeast Arkansas Human Development Center in Bradley County, Arkansas.

Requirements

At least three years of experience in social services, behavioral health, healthcare, psychology, or a related field.
Must be certified or eligible to become certified as a Certified Nursing Assistant within six months of employment.
Ability to supervise, motivate, and develop staff in a fast-paced environment.
Experience in staff scheduling, performance evaluation, and personnel management.
Strong decision-making and problem-solving skills to address operational and resident needs.
Ability to assess and respond to resident needs with empathy and professionalism.
Knowledge of mental health care, disability support, and trauma-informed practices.
Commitment to resident advocacy and person-centered service delivery.
Understanding of Arkansas state laws and federal regulations related to residential care.
Ability to maintain detailed reports, logs, and documentation in accordance with agency policies.
Excellent verbal and written communication skills for interacting with staff, residents, and stakeholders.
Ability to build trusting relationships with residents, families, and team members.
Ability to respond effectively to emergencies and de-escalate crises.
Experience managing challenging behaviors and resolving conflicts professionally.
Other job-related education and/or experience may substitute for all or part of the basic requirements, except certification or licensure requirements, subject to approval by the Qualifications Review Committee.

Responsibilities

Lead, mentor, and supervise direct care staff to ensure a high standard of resident care.
Oversee staff schedules, assignments, and performance evaluations to ensure adequate coverage and efficiency.
Address personnel concerns, facilitate conflict resolution, and support staff in challenging situations.
Ensure residents receive individualized care plans tailored to their medical, social, and emotional needs.
Monitor residents’ behavior, health, and well-being, coordinating with healthcare professionals and case managers as needed.
Address resident grievances, provide guidance, and advocate for residents’ rights and needs.
Maintain compliance with Arkansas state laws, Medicaid requirements, and agency policies concerning residential care services.
Conduct facility inspections and audits to uphold safety, cleanliness, and operational standards.
Ensure proper documentation and reporting of incidents, resident progress, and staff activities.
Provide leadership during emergencies, behavioral crises, or medical incidents.
Train staff on de-escalation techniques, crisis response, and intervention strategies.
Mediate conflicts between residents, staff, and families to maintain a positive and cooperative environment.