Residential Assistant Program Manager

MyPath•Oconomowoc, WI

7d•Hybrid

About The Position

Prader-Willi Homes, a MyPath Company, provides specialized residential care and services for adults with Prader-Willi Syndrome (PWS), a complex genetic disorder. Our mission is to promote growth, independence, and a high quality of life for the individuals we serve, while cultivating a positive, team-oriented workplace for all employees. We are seeking a compassionate and motivated leader to join our team as an Assistant Program Manager. This vital role supports the daily operations of our residential programs and lead teams of Direct Support Professionals (DSPs) to ensure high-quality, person-centered care. This role combine hands-on care, staff development, and operational oversight within a structured, therapeutic, and empowering environment.

Requirements

Minimum of a high school diploma or GED.
At least one year experience supporting individuals with developmental disabilities, behavioral needs, or in residential settings.
At least one year of Leadership or supervisory experience.
Ability to maintain a calm and effective demeanor in emergency and stressful situations.
Strong communication skills, both written and verbal.
Ability to work independently and as part of a team to deliver high-quality care.
Demonstrated ability to problem-solve and make sound decisions while effectively multitasking and prioritizing responsibilities in a fast-paced environment.
Ability to effectively implement approved physical intervention techniques.
Must be at least 18 years old.
Must possess a valid Driver's License and have an acceptable driving record.
Willingness to work with residents in a variety of environments, including home, recreational, and community settings.

Nice To Haves

College degree in a human services field preferred.

Responsibilities

Oversee the implementation of daily care routines, individual support plans (ISPs), and therapeutic behavior plans (TBPs).
Ensure medication administration, hygiene, and nutritional protocols are followed accurately and respectfully.
Participate in resident activities and outings to model support and encourage engagement.
Monitor health and safety while ensuring all required documentation is accurate and timely.
Provide direct supervision, mentorship, and performance feedback to Direct Support Professionals.
Support new hire training, onboarding, and reinforcement of care protocols and behavior management strategies.
Promote a positive, collaborative team environment by demonstrating strong leadership presence and actively supporting crisis intervention when needed.
Respond to call-ins, manage coverage, and ensure program ratios and safety are maintained.
Maintain oversight of the physical environment, vehicles, and resident finances.
Complete incident reports, goal tracking, daily logs, and other required documentation.
Collaborate with the Program Manager and team members to meet resident and program needs.
Maintain clear, professional communication with residents, staff, guardians, external providers, and stakeholders.
Attend ISP and medication review meetings, contributing meaningful input about resident progress.