Residential Aide - Corona Queens

Housing Works • Queens, NY

2d • Onsite

About The Position

The Residential Aide works in Housing Works’ Emergency & Transitional Housing Program, which provides time-limited transitional housing and support services to people reentering the community after incarceration or other involvement with the justice system. Participants can access onsite case management, vocational training, housing advocacy, and mental health support to address barriers to housing and build skills for stable community living.

The Residential Aide helps ensure the wellbeing and safety of participants, staff, and the facility. Duties include crisis intervention as needed, wellness checks, facility and perimeter walkthroughs, room inspections and turnovers, minor custodial maintenance, meal distribution, and maintaining program records and reports. The program provides onsite Residential Aide services 24 hours a day, 365 days a year, and requires at least two staff members to be present on every shift at all times.

Requirements

• Experience or ability to work with people who are unhoused or have chronic medical conditions, substance use disorders, or mental health diagnoses.
• Experience working with people previously involved in the criminal legal system.
• Experience working in a congregate or residential treatment housing setting.
• Excellent written and oral communication skills.
• Proficient technical skills for tasks using Microsoft Office, particularly Outlook, Excel, and Word.
• Dependability and reliability, including arriving and departing on time for scheduled shifts.
• Ability to work independently and collaboratively with a team.
• Ability to prioritize and multitask in a fast-paced environment.
• Ability to lift 50 pounds with proper assistance and tools.
• At least two staff members must be present per shift at all times.

Nice To Haves

• Previous experience in a security- or operations-related role.
• Bilingual Spanish skills.

Responsibilities

• Ensure program policies and regulations are followed by participants and staff.
• Maintain the safety, security, and integrity of the program, its participants, staff, and physical environment.
• Conduct participant wellness checks according to program standards and best practices.
• Conduct periodic building walkthroughs and perimeter checks.
• Provide customer service to participants, staff, vendors, and volunteers.
• Distribute meals and help pack and store food in accordance with regulations.
• Conduct timely room turnovers and room inspections.
• Maintain and update program data and documents in a timely manner.
• Ensure participants, staff, and vendors sign in when arriving and sign out when leaving the program site.
• Report needed maintenance repairs to program and hotel management.
• Communicate important observations about participants’ behavior or concerns to the clinical team.
• Attend agency and program meetings as scheduled.
• Submit incident reports as needed.
• Promote Housing Works’ core values in day-to-day activities.
• Provide culturally competent services consistent with Housing Works’ policies and practices.
• Participate in Housing Works advocacy events as required.
• Collaborate with team members in the Justice Initiatives Department and across the agency.
• Respond to emails, texts, and phone calls as needed.
• Perform other tasks as assigned by a supervisor.

Benefits

• Choice of three healthcare plans, with Housing Works covering most of the plan cost and employees paying a portion based on salary.
• PTO accrual begins immediately, with up to 30 days earned in the first year.
• Educational benefit available for tuition loan reimbursement, tuition costs, and textbooks.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed